AiGent

Customer Success Manager

• Support the handoff from Sales on each new customer and track missing information
• Prepare for and run customer kickoff calls using the standard deck
• Collect site, generator, and contact details and follow up until complete
• Track sites from kickoff to go-live and keep customers, field engineers, and the AGent team updated
• Send customer communications around dispatch events, tests, and market programs
• Assist the dispatch lead with customer outreach during events
• Monitor site health alerts and follow up until issues are resolved
• Answer day-to-day customer questions and escalate issues to the appropriate teammate
• Keep HubSpot, meeting notes, and action items current
• Suggest improvements to onboarding checklists and customer materials
• Learn grid programs and wholesale markets in MISO and PJM, generator and site basics, customer kickoff practices, AGent’s platform, onboarding process, and dispatch workflow

Customer Success Associate