Community Operations Support Manager

AIR Communities

. Serve as the acting Community Manager for assigned communities during staffing vacancies, transitions, and other critical business situations .

Posted 9/17/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multifamily property management, focusing on occupancy improvement, leasing performance, and financial oversight. Proven ability to lead teams, implement strategic action plans, and enhance operational efficiency across multiple communities.

Highest-signal resume keywords

Multifamily Property Management ExperienceCommunity Manager LeadershipOccupancy Improvement StrategiesFinancial Performance OversightCoaching And Team Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingForecastingExpense ManagementOperational EfficiencyLeasing Performance AnalysisPerformance Metrics AnalysisStrategic Action PlanningCompliance InitiativesProperty AuditsResident Satisfaction Improvement

Soft Skills

CoachingTeam-BuildingLeadershipCommunicationProblem-SolvingOrganizational Skills

Industry Keywords

Community OperationsLeasing ExcellenceMulti-Site SupervisionOperational HardshipsCultural Ambassador

About the role

Key responsibilities & impact

Serve as the acting Community Manager for assigned communities during staffing vacancies, transitions, and other critical business situations
Partner with Regional Managers and onsite teams to improve occupancy, leasing performance, resident retention, customer service scores, and overall property performance
Analyze community performance metrics and implement strategic action plans to drive leasing activity, increase revenue, and enhance operational efficiency
Provide hands-on coaching, mentoring, and training to community teams
Support communities facing operational hardships, staffing challenges, or performance concerns by assessing needs and executing improvement strategies
Lead onboarding and integration for newly acquired communities, implementing company processes, systems, culture, and service standards
Oversee financial performance, including budgeting, forecasting, expense management, and profitability initiatives
Collaborate with Operations, Service, and Regional leadership on property audits, compliance initiatives, and corrective action plans
Serve as a subject matter expert in community operations, leasing excellence, financial management, and team development
Build relationships across AIR's portfolio while acting as a culture ambassador and trusted operational partner

Requirements

What you’ll need

Ability and willingness to travel up to 75% of the time, including extended assignments throughout AIR's portfolio
Easy access to a major airport
Minimum of 5 years of multifamily property management experience
Minimum of 2 years' experience as a Community Manager overseeing day-to-day property operations
Proven success improving occupancy, leasing performance, resident satisfaction, and operational results
Experience managing large, complex, or high-volume communities preferred
Demonstrated ability to lead through change, stabilize operations, and drive results in challenging situations
Outstanding coaching, team-building, and leadership skills with the ability to influence and develop teams across multiple locations
Multi-site supervision or regional support experience strongly preferred
Excellent communication, customer service, problem-solving, and organizational skills
Ability to quickly adapt to new markets, teams, and business environments while maintaining a high level of performance and professionalism
Candidates extended an offer must undergo pre-employment screening, including reference checks, a four-panel drug screening excluding marijuana testing, employment verification, and a criminal background check

Benefits

Comp & perks

Target annual bonus
25% rent discount at any AIR community
Medical, dental, vision, and life insurance options
HSA/FSA plans
Short- and long-term disability paid by the company
401(k) plan with employer contribution
Paid time off including vacation, sick time, and 14 holidays
Paid parental leave of up to 16 weeks
Tuition assistance program
Up to 100% reimbursement for job-related certifications and licenses
15 hours of paid time annually for community service
Commuter benefits
Pet insurance
Consumer discounts on various products and services
Ongoing professional development, leadership training, and career growth