AIR Communities

Customer Support

• Provide field operations support across communities
• Execute projects related to community setup, revenue generation, and customer experience improvements
• Represent operations and support the launch, stabilization, or improvement of assigned communities
• Enhance customer experience through excellent service
• Support resident acquisition and retention, including leasing and customer service
• Ensure community readiness and adherence to company standards
• Provide hands-on support with day-to-day operations
• Train team members on systems, processes, and operational procedures
• Serve as a subject matter expert on operational policies and procedures
• Troubleshoot issues and resolve resident concerns
• Provide temporary staffing coverage during vacancies or high-demand periods
• Identify process improvements and support revenue initiatives with leadership
• Share project status and community performance updates
• Communicate and report regularly to central operations, leadership, and key stakeholders

Community Operations Support Specialist

Manager

• Provide coverage and support to communities with vacant Service and Maintenance Manager positions
• Provide managerial support to communities with essential and time-sensitive hardships
• Serve as the subject matter expert on direct maintenance and service operations, vendor management, and mentoring
• Serve as the acting Service Manager wherever and whenever assigned
• Provide standard operational support required of AIR’s Service Managers
• Provide regional oversight of property maintenance management for multiple assigned communities
• Oversee service requests, management, turn process, preventative maintenance, training, and supervision of staff
• Support Regional Offices with operations for assigned properties
• Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality, and Directors of Operations with audit-related action plans

Traveling Maintenance Support Manager

Operations

• Serve as the acting Community Manager for assigned communities during staffing vacancies, transitions, and other critical business situations
• Partner with Regional Managers and onsite teams to improve occupancy, leasing performance, resident retention, customer service scores, and overall property performance
• Analyze community performance metrics and implement strategic action plans to drive leasing activity, increase revenue, and enhance operational efficiency
• Provide hands-on coaching, mentoring, and training to community teams
• Support communities facing operational hardships, staffing challenges, or performance concerns by assessing needs and executing improvement strategies
• Lead onboarding and integration for newly acquired communities, implementing company processes, systems, culture, and service standards
• Oversee financial performance, including budgeting, forecasting, expense management, and profitability initiatives
• Collaborate with Operations, Service, and Regional leadership on property audits, compliance initiatives, and corrective action plans
• Serve as a subject matter expert in community operations, leasing excellence, financial management, and team development
• Build relationships across AIR's portfolio while acting as a culture ambassador and trusted operational partner

Community Operations Support Specialist

Traveling Maintenance Support Manager

Community Operations Support Manager