Community Operations Support Specialist

AIR Communities

. Provide field operations support across communities .

Posted 9/18/2026full-timeRemote • Denver • Colorado • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community operations, customer service, and leasing, with a strong focus on enhancing customer experience and supporting resident acquisition. Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Community OperationsCustomer ServiceLeasingProject ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ProceduresSales StrategiesFinancial ProcessesBudget ManagementVariance Review

Soft Skills

Strong CommunicationInterpersonal SkillsHighly OrganizedAttention to DetailCollaborative Problem-Solving

Tools & Technologies

Property Management Systems

Industry Keywords

Community SetupResident AcquisitionCustomer Experience ImprovementsCross-Functional TeamsOperational Support

About the role

Key responsibilities & impact

Provide field operations support across communities
Execute projects related to community setup, revenue generation, and customer experience improvements
Represent operations and support the launch, stabilization, or improvement of assigned communities
Enhance customer experience through excellent service
Support resident acquisition and retention, including leasing and customer service
Ensure community readiness and adherence to company standards
Provide hands-on support with day-to-day operations
Train team members on systems, processes, and operational procedures
Serve as a subject matter expert on operational policies and procedures
Troubleshoot issues and resolve resident concerns
Provide temporary staffing coverage during vacancies or high-demand periods
Identify process improvements and support revenue initiatives with leadership
Share project status and community performance updates
Communicate and report regularly to central operations, leadership, and key stakeholders

Requirements

What you’ll need

Ability to travel at least 75% of the time with easy access to a large airport
Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment
Experience in community operations, customer service, and leasing
Strong understanding of sales strategies and resident acquisition
Highly organized with attention to detail and ability to manage multiple priorities
Strong communication and interpersonal skills
Customer-first mindset and collaborative approach to problem-solving
Technological proficiency with experience in property management systems and tools
Ability to support training efforts and provide operational coverage as needed
Understanding of financial processes, including budgets and variance review, preferred
Background in process improvement, community setup, or operations support is a plus
Leadership or project management experience highly desirable
Successful completion of pre-employment screening, including references, four-panel drug screening excluding marijuana, employment verification, and criminal background check

Benefits

Comp & perks

Target annual bonus
25% rent discount at any AIR community
Medical, dental, vision, and life insurance options
HSA/FSA plans
Short- and long-term disability paid by the company
401(k) plan with employer contribution
Paid time off including vacation, sick time, and 14 holidays
Paid parental leave of up to 16 weeks
Tuition assistance program
Up to 100% reimbursement for job-related certifications and licenses
15 hours of paid time annually for community service
Commuter benefits
Pet insurance
Consumer discounts on various products and services
Ongoing professional development, leadership training, and career growth opportunities