Account Liaison, Guest Services

Air Culinaire Worldwide

. Provide impeccable service to clients, vendors, and employees by professionally managing service requests .

Posted 11/11/2026full-timeTampa • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship building, with a strong focus on delivering exceptional service and support. Proficient in utilizing CRM tools like Salesforce and Power BI for reporting and data analysis.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementSalesforce ProficiencyPower BI ReportingCulinary Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer ServiceData EntryCRM SoftwareMicrosoft Office SuiteReport PreparationMultitaskingCompliance KnowledgeClient OnboardingQuality Assurance

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationProblem-SolvingTeam Collaboration

Tools & Technologies

SalesforcePower BIMicrosoft Office Suite

Industry Keywords

Culinary ServicesAviationClient ExperienceService RequestsOperational Challenges

About the role

Key responsibilities & impact

Provide impeccable service to clients, vendors, and employees by professionally managing service requests
Build loyalty within the client base and support operations as needed
Manage the overall business relationship for select clients
Work with Operations, Network, IT, Finance, and Marketing & Sales to deliver an excellent client experience
Act as the primary point of contact and on-call support for clients, resolving inquiries and issues promptly
Schedule and organize client meetings, calls, and presentations, and log activities in Salesforce
Prepare and present reports on account status, client feedback, and project progress
Perform data entry and maintain detailed client interaction records
Coordinate with resources, suppliers, and third-party services to secure and recover orders
Use Power BI reporting to identify account sales trends and increase market share
Ensure compliance with regulations and company policies
Collaborate with internal teams on strategies to meet client needs and enhance service delivery
Support shift briefings, process updates, operational challenges, and personnel concerns
Review and close client-facing requests and quality-check assigned client orders
Prepare or review shift handoffs
Handle escalated issues with customers, kitchens, or vendors
Review SOPs and participate in new-hire and recurrent training
Manage assigned client accounts, onboarding, billing information, and watch lists
Participate in meetings with Network, on-sites, customers, and department leadership
Help provide a positive professional work environment
Travel and participate in conferences, conventions, and client meetings as requested
Perform additional duties assigned by the Director, Guest Services

Requirements

What you’ll need

Four year degree preferred
2-5 years of experience in account management, customer service, or a related field
Experience managing client relationships in a business environment
Competence with CRM software and relevant tools, including Salesforce and Microsoft Office Suite
Professional fluency in multiple languages is a plus
Proficient in general computer navigation and terminology
Ability to multitask during regular business
Exceptional organizational and prioritization skills
High proficiency in professional verbal and written communication skills
Prior experience or knowledge of culinary services and/or aviation required
Schedule flexibility, including on-call interactions and evening, weekend, and holiday hours as needed

Benefits

Comp & perks

Company-provided equipment, including a cell phone and tablet
Travel and participation in conferences, conventions, and client meetings as requested