Customer Support Developer, Databases

Airbyte

. Serve as the primary technical escalation point for database-related customer issues via email, ticketing systems, and video calls .

Posted 10/8/2026full-timeRemote • United StatesJuniorMid-Level💰 $99,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex database issues, including SQL fluency and proficiency in Java or Kotlin for connector development. Capable of supporting data integration concepts across various cloud platforms and relational databases while providing technical onboarding and mentoring.

Highest-signal resume keywords

SQL FluencyJava/Kotlin ProficiencyRelational Database ExperienceCloud Platform UnderstandingTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLJavaKotlinRelational DatabasesData WarehousesData LakesCDCSchema EvolutionQuery OptimizationJDBC

Soft Skills

Strong Troubleshooting InstinctsClear CommunicationHigh Tolerance for AmbiguitySelf-Starter

Tools & Technologies

AWSGCPAzureKubernetesDockerCI/CD PipelinesGitHubAirbyteS3GCS

Industry Keywords

B2B SaaSData IntegrationELTETLOpen-Source Contributions

Tech Stack

Tools & technologies

Amazon RedshiftAWSAzureBigQueryCloudDockerETLGoogle Cloud PlatformJavaKotlinKubernetesMongoDBMySQLOraclePostgresSQL

About the role

Key responsibilities & impact

Serve as the primary technical escalation point for database-related customer issues via email, ticketing systems, and video calls
Triage and prioritize incoming issues while meeting SLA targets and using AI tools
Investigate complex issues across relational databases, data warehouses, data lakes, and cloud object storage
Reproduce bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state
Support onboarding and troubleshooting for SSH tunnels, network configuration, database permissions, CDC setup, and warehouse/lake authentication
Help customers build and debug database integrations, including authentication, SSL/SSH, CDC, schema evolution, incremental cursors, and typed destination tables
Validate database version compatibility and maintain testing environments
Support customers using Snowflake, BigQuery, Redshift, S3, GCS, Azure Blob, Databricks, Iceberg, Postgres, MySQL, MSSQL, and ClickHouse
Troubleshoot replication behavior, cursor selection, refresh strategies, and sync-state recovery
Contribute to Airbyte's open-source database connectors and Java/Kotlin Bulk CDK
Review and test community contributions
Partner with Engineering, Product, Solutions Engineering, Sales Engineering, Sales, and Customer Success
Provide enterprise technical onboarding, CDC architecture reviews, schema modeling, and production-readiness assessments
Train and mentor Technical Support Engineers on database connector concepts
Create and maintain knowledge-base articles, troubleshooting guides, and connector documentation
Document debugging processes and performance-tuning runbooks
Identify AI-driven automation and process-improvement opportunities
Lead initiatives to address support gaps and own unique projects

Requirements

What you’ll need

2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users
Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks
Proficiency in Java or Kotlin; ability to read, write, and debug JVM-based connector code
Hands-on experience with relational databases, data warehouses, or data lakes, including CDC, schema evolution, and query optimization
Experience with JDBC and common database drivers
Comfort debugging connection, authentication, SSL, and SSH tunnel issues
Understanding of AWS, GCP, or Azure and data integration concepts, including ELT/ETL workflows
Strong troubleshooting instincts and clear communication with technical and non-technical stakeholders
High tolerance for ambiguity and a natural self-starter
Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar systems
Experience with data lakes and open table formats such as Iceberg and Delta Lake, and cloud object storage such as S3, GCS, and Azure Blob
Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors
Experience with Kubernetes or Docker and multi-tenant architectures
Background supporting developer-facing or embedded/platform products in a B2B SaaS context
Experience with CI/CD pipelines and GitHub-based open-source workflows
Experience with AI-assisted development tools and automated playbooks or runbooks

Benefits

Comp & perks

Flexible PTO with a culture that encourages at least 25 days off annually
12-16 weeks fully paid parental leave for all parents
Comprehensive medical, dental, and vision coverage for employees and dependents
401(k) retirement plan
Professional development budget, conference sponsorship, and book reimbursement
Commuter benefits and monthly internet reimbursement
Breakfast and lunch in the San Francisco office
A collaborative, in-person culture focused on learning, growth, and impact
Equity