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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and problem-solving, with a strong ability to analyze data using SQL and Python. Capable of translating complex technical concepts into accessible language for diverse audiences while maintaining composure in customer interactions.
Highest-signal resume keywords
SQL ProficiencyPython KnowledgeTechnical Support ExperienceStructured Problem-SolvingExcellent Verbal And Written English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLPythonAPIsLog AnalysisQuantitative ReasoningData InvestigationHypothesis FormationSOP CreationMacro DevelopmentEscalation Management
Soft Skills
Composure With CustomersHonestyFollow-ThroughClear CommunicationProblem-Solving
Tools & Technologies
IntercomZendeskWebhooksAdapt AI AgentHelp-Center Articles
Industry Keywords
SaaS Product SupportShort-Term Rental PricingProperty Management ToolsHospitalityRevenue Management
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Own technical escalations end to end and drive them to resolution
- Diagnose pricing and synchronization issues by reproducing problems, forming hypotheses, and isolating causes
- Use SQL, logs, analytics reports, and existing code to investigate backend data
- Explain Adapt pricing-engine behavior to hosts in plain language, screen recordings, or calls
- Create help-center articles, in-app guidance, and content for the Adapt AI agent
- Share weekly escalation themes with Product and follow fixes through release
- Identify at-risk accounts and involve Revenue Management
- Create SOPs, macros, and escalation paths for the new support pod
Requirements
What you’ll need- 2+ years in technical support, SaaS product support, or another analytical, customer-facing role
- SQL proficiency; ability to write queries against a live database
- Working knowledge of Python; comfortable reading existing code and working with datasets
- Hands-on experience with APIs and log analysis
- Strong quantitative reasoning
- Structured problem-solving; ability to form testable hypotheses
- Ability to translate technical concepts into plain language for non-technical hosts
- Excellent verbal and written English
- Composure with frustrated customers and honesty to own mistakes without over-promising
- Follow-through and ability to close loops independently
- Willingness to work hours overlapping US Eastern and European business time
- Bonus: familiarity with webhooks, Intercom or Zendesk, short-term rental pricing or property management tools, hospitality or revenue management, or AI automation
Benefits
Comp & perks- Competitive salary
- Eligible for annual bonus
- Take time off when you need it
- Continuing education stipend
- Individual growth plan to progress in the role
- Talented international team and a vibrant work environment
- Language lessons with Yolk Academy (GR-SP-IT-FR)
- Fully remote work from anywhere in Latin America or the Caribbean
- A ground-floor seat on a brand-new pod, with real ownership from day one