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Airgas

Account Specialist

Airgas

. Provide proactive account management and churn prevention .

Posted 11/9/2026full-timeSalina • Kansas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Experience (CX) and Voice of Customer (VoC) strategy, with a strong focus on account management and operational efficiency. Proficient in utilizing ERP platforms and data analytics to enhance customer engagement and profitability.

Highest-signal resume keywords
Customer Experience ManagementVoice of Customer StrategyERP Platforms (SAP)Financial AcumenBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementData AnalysisCustomer Intelligence ExtractionPricing Structure AnalysisMathematical Skills
Soft Skills
Problem SolvingOrganizational SkillsCommunication Skills
Tools & Technologies
CRM SystemsExcelGoogle SheetsGoogle DocsGoogle Slides
Certifications & Qualifications
CCXP
Industry Keywords
Industrial GasesWelding SuppliesB2B Industrial EnvironmentsCustomer Effort ScoreSafety Culture

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Provide proactive account management and churn prevention
  • Handle interactions for key strategic partnerships
  • Orchestrate daily operational requirements to free capacity for the local salesforce
  • Serve as the primary cross-functional liaison across Sales, Operations, production, and distribution
  • Identify dissatisfied, disengaged, or at-risk accounts and coordinate corrective actions
  • Execute account strategies with Sales and Operations to strengthen relationships
  • Conduct outbound customer contacts focused on account health, unresolved concerns, and high-margin product opportunities
  • Document customer concerns and follow through until resolution
  • Improve Customer Effort Score (CES) by identifying recurring pain points and eliminating friction
  • Analyze purchasing habits and account activity to improve profitability and operational efficiency
  • Conduct account reviews to resolve pricing discrepancies, delivery issues, and account-data inaccuracies
  • Track retention results, saves, recurring service issues, and CES trends
  • Communicate Voice of the Customer feedback and systemic issues to Sales, Operations, and leadership
  • Coordinate preparation for new customer requirements with production, distribution, and sales teams
  • Champion a safety-first culture and act as a Brand Ambassador
  • Use Airgas.com and multichannel touchpoints to streamline order cycles and increase account engagement
  • Support outside sales in servicing and obtaining new business
  • Assist sales managers in planning to meet departmental sales goals
  • Update the sales force on market and sales opportunities
  • Maintain current industry product knowledge

Requirements

What you’ll need
  • Must possess and maintain an active Class D driver’s license
  • Reliable transportation required
  • Must be able to operate in a drug-free workplace with pre-employment and random drug testing
  • High school diploma or equivalent required
  • 3 to 5+ years of progressive experience in Customer Experience (CX), Voice of Customer (VoC) strategy, strategic account management, or customer service within industrial gases, welding supplies, or B2B industrial environments
  • Advanced proficiency in ERP platforms such as SAP, CRM systems, and enterprise data analytics software
  • Experience extracting customer intelligence and forecasting retention trends
  • Strong financial acumen, including analyzing pricing structures, margins, and account profitability
  • Proficiency with Excel, Google Sheets, Google Docs, and Google Slides
  • Fundamental mathematical and financial skills for calculating discounts, percentages, and margins
  • Ability to identify customer needs and learn technical salable features
  • Ability to follow company procedures, solve problems, organize work, meet deadlines, and identify and correct safety conditions
  • Bilingual English/Spanish fluency preferred
  • Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or related discipline, or relevant professional certification such as CCXP, preferred

Benefits

Comp & perks
  • Airgas-provided PPE
  • Medical, dental, and vision insurance
  • Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program (EAP)
  • Pre-tax commuter transportation benefit
  • 14-week paid childbirth benefit
  • Parental leave
  • 401(k) retirement plan with company matching funds
  • Tuition assistance/reimbursement
  • Discounted college tuition for eligible employees’ dependents
  • Airgas Scholarship Program for dependent children
  • Paid holidays
  • Vacation and sick time
  • Floating holidays
  • Jury duty leave
  • Funeral/bereavement leave
  • Benefits start after 30 days of employment