Airgas

Customer Support

• Provide proactive account management and churn prevention for key strategic partnerships
• Handle customer interactions and orchestrate daily operational requirements to support the local salesforce
• Act as the primary cross-functional liaison to drive cost savings, efficiency, and seamless customer experiences
• Identify dissatisfied, disengaged, or at-risk accounts and coordinate corrective actions
• Execute account-retention strategies with Sales and Operations
• Conduct outbound customer contacts focused on account health, unresolved concerns, and high-margin product opportunities
• Document customer concerns and follow through until resolution
• Improve Customer Effort Score (CES) by identifying recurring pain points and eliminating friction
• Analyze purchasing habits and account activity to identify profitability and operational-efficiency improvements
• Conduct account reviews to resolve pricing discrepancies, delivery issues, and account-data inaccuracies
• Track retention results, saves, recurring service issues, and CES trends
• Identify Voice of the Customer feedback trends and communicate systemic issues to Sales, Operations, and leadership
• Coordinate with production, distribution, and sales teams on new customer requirements
• Champion a safety-first culture and act as a Brand Ambassador using the 3C’s
• Use Airgas.com and multichannel touchpoints to streamline order cycles and expand account engagement
• Support the outside sales force in servicing and obtaining new business
• Assist sales managers in planning to meet departmental sales goals
• Update the sales force on market and sales opportunities
• Maintain current industry product knowledge
• Visit various Airgas and customer sites

Customer Services Representative

Pricing Analyst

• Support commercial account managers with implementation and monitoring of company-wide pricing guidelines
• Provide pricing support and profitability reporting for Strategic Accounts customers
• Audit system pricing, tagging, partnerships, and customer data alignment with contractual pricing structures
• Compile mass price review documents and supplemental reporting for contractual price increases
• Work cross-functionally to ensure timely implementation of pricing changes
• Review and submit national price maintenance requests for assigned customers
• Provide guidance and context on pricing strategy and recommend suitable options
• Initiate and document customer notifications for price adjustments and force majeure events
• Maintain and develop processes
• Promote adoption of pricing-management best practices aligned with Strategic Accounts profitability goals

Strategic Accounts Pricing Specialist

Manager

• Support the Jessup, Kingston, Lebanon, Williamsport, and Schuylkill branches
• Assist with day-to-day branch operations and profitability, including sales, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, facilities, vehicles, community relations, accounts receivable, and personnel issues
• Operate between multiple branch locations to cover operational gaps such as vacations and training
• Assist with retail store operations, compliance, retail sales, warehousing, and distribution
• Oversee daily branch schedules
• Develop and execute marketing plans with Sales, Operations, and outside vendors
• Coordinate sales promotions, merchandising, and displays
• Collaborate with outside sales to ensure order accuracy and scheduled customer deliveries
• Manage inventory, daily hard-goods cycle counts, showroom, and warehouse appearance
• Manage hard-goods receiving and inter-branch orders
• Monitor SAP reports, including open orders, deliveries, billing and delivery blocks, and purchase orders
• Complete daily cash reconciliation, address errors, and initiate bank deposits
• Coordinate monthly vendor product training sessions
• Oversee retail employee training on operating standards and safety regulations
• Lead annual and bi-annual physical hard-goods inventories
• Manage branch credits and collections with corporate accounts receivable
• Perform other duties as assigned

Floating Assistant Branch Manager

• Serve as the central driving force of the Central Division Strategy Department
• Lead strategic project management and capture business efficiencies
• Track division-wide strategic KPIs
• Guide efficiency and expense analysis initiatives to address operational waste
• Capture cross-functional savings
• Steward the end-to-end design, delivery, and governance of executive reports and dashboards
• Facilitate strategic transformation projects across cross-functional teams and support milestone completion and deadlines
• Identify operational bottlenecks and partner with department leaders to remove friction
• Identify, quantify, and resolve operational waste, including freight inefficiencies, redundant costs, and rogue spend
• Develop and execute cross-functional savings plans
• Support alignment of purchasing best practices, including PCards, requisitions, and blanket POs
• Design and maintain executive-level performance dashboards
• Establish standard reporting definitions and delivery cadences across the division
• Build and maintain matrixed relationships with divisional, regional, and corporate leadership across operations, finance, sales, and other functions

Business Performance Manager

Human Resources

• Lead budgeting, forecasting, performance monitoring, reporting, and analysis for the Airgas HR organization
• Oversee HR Transformation project performance against capex, opex, and L9 business-case objectives
• Develop cost-indicator tools and processes for proactive cost containment and optimization
• Build financial models, dashboards, and reports for stakeholders
• Coordinate with Americas hub Operations Control, IT, Finance, GBS, entity HR/controllers, and HR PMO teams
• Forecast and track annual and monthly costs for AME COEs, Corporate HR, HRBP, and expatriate programs
• Support budget decisions, reforecasting, efficiency reporting, cost allocations, and chargeback validation
• Participate in the Airgas HR Leadership team
• Maintain HR dashboards, objectives, goals, metrics, and KPIs, including PEX, D&I, and turnover
• Manage annual Corporate HR and HRBP budgets and recommend cost mitigation strategies
• Conduct special studies and support Centers of Excellence with cost analysis and strategy development
• Manage invoice processing for Corporate HR, HR COE, and HR BSC
• Collect, consolidate, analyze, and present HR metrics and data to senior leadership
• Ensure compliance with data privacy regulations and best practices

Controller – HR Operations

Field Engineer

• Assist with installation, preventive maintenance, and repair of high-pressure cylinder piping systems, cryogenic tanks, dewar cylinders, vaporizers, and manifold equipment
• Install and troubleshoot telemetry systems
• Obtain brazing certification
• Commission, install, and maintain cryogenic and high-pressure gas systems at customer and Airgas sites
• Perform site surveys at prospective customer locations
• Inspect and repair piping systems according to NFPA standards and manufacturers’ procedures
• Service and maintain compressors, pumps, shop tools, and equipment
• Identify and communicate service problems to the manager
• Maintain inventory of required parts and tools
• Handle hazardous materials safely
• Install piping, final-line regulator systems, alarms, manifolds, and valves
• Secure documentation and approvals for completed work
• Submit service orders, estimates, and invoices for customer billing
• Maintain customer service standards and update technical knowledge
• Attend safety meetings and use PPE full time
• Perform facility and office housekeeping
• Travel overnight, work occasional mandatory overtime, and be on call weekends and holidays
• Perform other reasonable qualified work requests

Field Service Technician

Business Development Rep

• Manage the sales process and drive profitable sales growth for new Airgas customers within an assigned territory
• Develop prospecting schedules and build a pipeline using marketing leads, business directories, and trade journals
• Deliver customized sales presentations and product demonstrations
• Prepare proposals with pricing, credit terms, and delivery schedules
• Draft sales contracts, obtain credit approval, and submit orders to appropriate teams
• Negotiate and close sales agreements, including signing PSAs
• Report activities, results, and territory analysis to management
• Collaborate with managers and internal departments on customer developments, successes, and opportunities
• Monitor competitors’ pricing, products, and marketing strategies
• Resolve customer issues and complaints by investigating problems and developing solutions
• Maintain professional and technical knowledge through workshops and publications
• Protect confidential company information

Business Development Manager

• Empower, mentor, and support sales teams in safety standards and performance milestones
• Manage P&L for assigned branches and territory
• Cultivate customer service and product knowledge
• Advocate for safety through meetings and protocol alignment
• Implement regional and area strategic plans to optimize profit margins and operating expenses
• Enhance staff selling skills and product expertise through continuous learning
• Provide professional growth guidance and support company policies
• Partner with the Branch Manager on hiring, training, and employee management
• Prepare sales data and forecasts for outside sales representatives and leadership
• Coordinate paperwork, inventory, pricing, and profitability
• Facilitate personnel matters and ensure facility upkeep

District Manager

Account Manager

• Manage the sales process and drive profitable sales growth among existing and new Airgas customers
• Meet and exceed corporate and regional objectives for profitable sales growth, accounts receivable management, and customer retention
• Develop and execute sales plans using Airgas sales directives and guidelines
• Service existing accounts, obtain orders, establish new accounts, and qualify and pursue sales leads
• Cultivate customer relationships through deep knowledge of customer businesses and consultative relationships
• Link customer business priorities to the Airgas value proposition
• Prepare sales proposals, quote pricing, establish credit terms, and estimate delivery dates based on Airgas production and delivery schedules
• Partner with internal resources to accomplish growth objectives
• Maintain communication with internal departments regarding customer successes, opportunities, new customer developments, and customer-specific information
• Travel frequently within the assigned territory covering Lower Westchester County, the Bronx, and Manhattan
• Perform other duties as assigned

• Guide the sales team with a focus on pipeline velocity and new customer acquisition
• Conduct a consistent weekly operating rhythm with Area Vice Presidents to align growth actions and targets
• Standardize prospect bucketing into A, B, C, and D accounts based on signing timelines
• Facilitate signed-account handoffs from New Business Developers to Account Managers within 120–180 days
• Protect New Business Developers from operational fire-fighting and remove obstacles
• Ensure new sales growth targets are met
• Develop and execute sales plans using Airgas sales directives and guidelines
• Build new customer relationships and optimize profitable sales growth
• Identify and engage key customer stakeholders in targeted new and existing accounts
• Qualify and pursue sales leads, primarily targeting new Airgas customers
• Collaborate with available resources to achieve growth objectives
• Maintain communication with internal departments regarding customer developments, successes, opportunities, and sales execution
• Select the most effective Airgas sales channel based on customer needs
• Reach sales agreements and finalize PSA signings
• Monitor industry insights, Airgas products, pricing, products, delivery schedules, and marketing strategies
• Submit required daily, weekly, monthly, quarterly, and annual reports to the Area Vice President
• Review and help manage existing customer accounts receivable balances
• Perform other duties as assigned