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AirHelp

Junior IT Support Engineer

AirHelp

. Provide first-line technical support for internal users via Jira Service Management and Slack .

Posted 10/31/2026full-timeKraków • PolandJunior💰 PLN 6,000 - PLN 9,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in first-line IT support, including troubleshooting, onboarding, and managing IT infrastructure. Proficient in maintaining cybersecurity policies and utilizing tools like Jira Service Management and Confluence for effective user support.

Highest-signal resume keywords
First-Line IT SupportTroubleshooting SkillsMacOS EnvironmentsGoogle Workspace AdministrationCybersecurity Policies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingOnboardingDevice ProvisioningBasic Networking PrinciplesMFATCP/IPDNSVPNsDHCPWi-Fi
Soft Skills
Problem-SolvingEmpathyCustomer-Centric ApproachCuriosityPatience
Tools & Technologies
Jira Service ManagementSlackMDM SoftwareConfluenceGoogle WorkspaceMicrosoft 365Okta
Industry Keywords
IT SupportHelpdeskDesktop SupportCybersecurityAsset Inventory

Tech Stack

Tools & technologies
Cyber SecurityDNSMacOSTCP/IP

About the role

Key responsibilities & impact
  • Provide first-line technical support for internal users via Jira Service Management and Slack
  • Troubleshoot user issues quickly and empathetically
  • Manage onboarding and offboarding, including laptop provisioning, system account creation, access rights, and software profile configuration
  • Maintain hardware and asset inventory using MDM and inventory software
  • Manage device shipping, repairs, refurbishing, and hardware readiness across offices
  • Troubleshoot office IT infrastructure, including meeting-room AV systems, local Wi-Fi/networks, and printers
  • Enforce cybersecurity policies covering MFA, password hygiene, device encryption, and zero-trust principles
  • Maintain internal IT knowledge-base articles in Confluence and user-facing self-service guides

Requirements

What you’ll need
  • 1+ years of experience in first-line IT Support, Helpdesk, or Desktop Support, or relevant academic background in Computer Science/IT with strong hands-on project experience
  • Good understanding of macOS environments and common peripheral setups
  • Basic networking principles: TCP/IP, DNS, VPNs, DHCP, and Wi-Fi
  • Hands-on exposure or familiarity with Google Workspace, Microsoft 365, or Okta administration
  • Strong problem-solving skills, patience, empathy, and customer-centric approach
  • Curiosity to learn new technologies and proactive follow-through on open issues
  • Desire to automate repetitive tasks where possible
  • Fluent written and spoken English (B2/C1+)

Benefits

Comp & perks
  • Certification budgets
  • Direct mentorship from senior IT professionals
  • Personal development budget
  • Learning days
  • Certification support
  • Workshops
  • Language classes
  • Private healthcare
  • Wellness budget
  • Travel stipend
  • Gym/transport subsidy
  • Free access to AirHelp services
  • Hybrid work arrangement
  • Accessible offices and customized interviews to accommodate special needs
  • Opportunity to support a tech-first, fast-paced international environment with modern IT tools and cloud architecture