Customer Success Manager

Airtable

. Serve as the post-sales point of contact for enterprise accounts .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $115,000 - $149,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise customer success and account management, focusing on onboarding, adoption, and expansion within B2B SaaS environments. Proficient in developing success plans, facilitating business reviews, and leveraging AI capabilities to drive operational efficiency and customer outcomes.

Highest-signal resume keywords

Enterprise Customer SuccessWorkflow AutomationAI AdoptionAccount ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingRetentionExpansionData IntegrationAI ApplicationSuccess PlanningBusiness ReviewsRisk ManagementAccount Health MonitoringROI Documentation

Soft Skills

FacilitationStorytellingPresentationOrganizational SkillsDetail-Oriented

Tools & Technologies

No-Code PlatformsLow-Code PlatformsWorkflow Automation ToolsAI-Driven SaaS ProductsData Visualization ToolsAnalytics Tools

Industry Keywords

B2B SaaSEnterprise TechnologyChange ManagementSaaS Security FrameworksManagement Consulting

About the role

Key responsibilities & impact

Serve as the post-sales point of contact for enterprise accounts
Guide customers through onboarding, adoption, renewal and Airtable AI capabilities
Drive onboarding plans so primary workflows launch within 90 days with governance and best practices
Build joint success plans focused on AI adoption, business outcomes and operational efficiency
Lead Executive Business Reviews and data-driven value reviews documenting ROI, risk and growth
Develop customer champions and deliver enablement sessions, AI/MCP workshops and hands-on build sessions
Guide governance discussions involving license deployment, app strategy and stakeholder orchestration
Run workflow consultations for new use cases and determine the right build path
Monitor account health, adoption trends and risk signals; escalate risk to Account Executives and Renewals
Qualify expansion opportunities and hand them to Account Executives
Maintain quarterly account records including use cases, success stories, ROI and stakeholder maps
Translate customer usage and feedback into product and AI roadmap insights
Develop reusable frameworks, AI-enabled health insights and scalable playbooks

Requirements

What you’ll need

5+ years of experience in enterprise customer success, account management, solutions consulting or technical account management supporting B2B SaaS or workflow automation platforms
Track record of delivering measurable results through onboarding, adoption, retention and expansion
Experience owning relationships with multi-stakeholder enterprise accounts
Technical fluency in workflow automation, integrations and data
Working understanding of AI and how customers apply it to real workflows
Strong facilitation, storytelling and presentation skills
Ability to build success plans, run business reviews and map platform capabilities to customer outcomes
Organized and detail-oriented, with ability to prioritize across a large portfolio
Ability to partner with Sales, Account Executives, Renewals, Support and Services
Team-player and self-starter able to operate in a motion that is still being refined
Nice to have: experience with no-code or low-code platforms, workflow automation tools or AI-driven SaaS products
Nice to have: background in management consulting, product management or solution architecture within enterprise technology
Nice to have: experience designing AI-powered workflows or using LLMs to improve customer operations
Nice to have: familiarity with data visualization and analytics tools
Nice to have: understanding of enterprise governance, change management and SaaS security frameworks

Benefits

Comp & perks

Benefits offered as part of the total compensation package
Restricted stock units
Potential incentive compensation
Comprehensive benefit offerings (details provided via Airtable's Life at Airtable page)