Renewals Associate

Airtable

. Pitch Airtable's vision and implement creative solutions and negotiation tactics to mitigate churn .

Posted 10/28/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewals processes and driving revenue retention through strategic negotiation and collaboration with cross-functional teams. Proven ability to develop playbooks and processes that enhance customer engagement and mitigate churn in an Enterprise SaaS environment.

Highest-signal resume keywords

Renewals Process ManagementStrong Negotiation SkillsCollaboration With Cross-Functional TeamsEnterprise SaaS KnowledgeQuota-Carrying Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract NegotiationRevenue Retention StrategiesForecastingUpsellingCross-SellingProcess DevelopmentCustomer Requirements AnalysisAccount ManagementSales StrategyChurn Mitigation

Soft Skills

Self-MotivatedProactive Team PlayerEmpathyGrowth MindsetCollaboration

Tools & Technologies

AirtableCollaboration TechnologyCRM SoftwareSales ToolsForecasting Tools

Industry Keywords

Enterprise SaaSPost-SalesCustomer SuccessAccount ManagementXFN Partnerships

About the role

Key responsibilities & impact

Pitch Airtable's vision and implement creative solutions and negotiation tactics to mitigate churn
Identify strategic opportunities at renewal time to drive expansion
Own, drive, and lead the renewals process with the account team
Build foundational processes and playbooks for the Renewals Associate role
Engage key decision-makers to identify customer requirements and roadblocks
Maintain and report an accurate rolling 90-day forecast of renewals in the territory
Negotiate and execute renewal contracts in partnership with legal
Discover and identify upsell and cross-sell opportunities at contract renewal
Develop a renewal engagement playbook to maximize revenue retention
Collaborate with Account Executives, Customer Success Managers, Deal Desk, Rev Ops, Biz Tech, Sales, Success, and Legal

Requirements

What you’ll need

2+ years of quota-carrying Post-Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
Strong negotiation skills and demonstrated capability closing large, complex contracts
Strong collaboration skills and successful experiences working with internal XFN partners (Rev Ops, Biz Tech) as well as customer facing counterparts (Sales & Success)
Ability and eagerness to grow business strategically, including creating new processes and initiatives
Self-motivated and proactive team player with empathy, craftsmanship, and a growth mindset
Solid understanding of Enterprise SaaS applications and collaboration technology
Consistent track record of achieving personal and team goals
History of thriving in a rapidly changing environment

Benefits

Comp & perks

Opportunity to receive benefits
May include incentive compensation
Equal opportunity workplace
Reasonable accommodations for qualified applicants
Interactive accommodations process