Account Manager, SME – Growth

Airwallex

. Manage and grow a substantial portfolio of approximately 200 US-based small and medium customers .

Posted 10/7/2026full-timeUnited StatesMid-LevelSenior💰 $174,000 - $249,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer relationship building, with a strong focus on driving revenue growth through upselling and cross-selling within a diverse portfolio of clients. Proficient in utilizing CRM tools and analytical skills to enhance customer engagement and maximize platform utilization.

Highest-signal resume keywords

Account ManagementValue-Based Solution SellingSalesforce CRM ExperienceFinancial Technology AdvisoryAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementUpsellingCross-SellingProduct AdoptionSales StrategyFinancial WorkflowsCustomer Insight AnalysisConsultative SellingRevenue GrowthPortfolio Management

Soft Skills

Relationship BuildingCommunication SkillsOrganizational SkillsCuriosityCustomer-First Mindset

Tools & Technologies

SalesforceCRM ToolsSpreadsheetsDashboardsAirwallex Platform

Industry Keywords

FintechPaymentsSaaSFinancial ServicesAPI SalesTechnology Serving Merchants

About the role

Key responsibilities & impact

Manage and grow a substantial portfolio of approximately 200 US-based small and medium customers
Build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders
Help customers maximize the value of Airwallex’s global financial platform
Use customer insight, product knowledge, and account data to increase product adoption
Identify and convert upsell and cross-sell opportunities within existing accounts
Manage a diverse book of approximately 200 US-based accounts, including businesses operating across multiple countries
Develop an understanding of each customer’s goals, operating model, and financial workflows
Serve as the go-to expert on the Airwallex platform
Help customers adopt solutions such as FX, Cards, Online Payments, and other relevant products
Build relationships through consultative conversations, regular business reviews, and ongoing engagement focused on customer outcomes
Partner with Account Executives, Customer Success, Strategy and Operations, Marketing, Product, Risk, Support, and other internal teams
Resolve customer challenges, improve the client experience, and maximize platform utilization
Communicate emerging customer needs, product feedback, operational issues, and opportunities to improve Airwallex’s products and processes internally

Requirements

What you’ll need

4+ years of account management or software sales experience in technology, SaaS, fintech, payments, or a related industry
Strong sales skills, including value-based solution selling, commercial judgment, and the ability to navigate complex sales cycles
Demonstrated success managing a substantial book of business and driving revenue growth through account expansion, upselling, cross-selling, or product adoption
Strong communication and relationship-building skills, with the ability to build trust and present effectively to CFOs, CEOs, and other senior stakeholders
Experience using Salesforce or another CRM, together with spreadsheets, dashboards, or similar tools to organize account data, prioritize opportunities, and manage customer activity
Bachelor’s degree or equivalent professional experience
Experience in fintech, payments, financial services, API sales, or other technology serving merchants and internationally operating businesses
Experience acting as a strategic payments or financial technology advisor
Strong analytical and problem-solving skills
Organized and methodical approach to managing a high-volume portfolio
Ability to work with ownership, curiosity, and a customer-first mindset in a fast-paced, high-growth environment
Ability to figure things out and collaborate across functions
Legally authorized to work in the United States for any employer
Ability to meet hybrid work requirements in San Francisco or New York City 3 days per week

Benefits

Comp & perks

Equity
Commission
Medical insurance
Dental insurance
Vision insurance
401(k) plan
Short-term disability
Long-term disability
Basic life insurance
Well-being benefits
20 paid days of vacation
12 paid days of company holidays