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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management, financial services, and operational workflows, with a strong focus on stakeholder collaboration and process improvement. Proficient in managing complex workstreams and delivering scalable solutions in a fast-paced environment.
Highest-signal resume keywords
Project ManagementFinancial Services ExperienceProcess ImprovementStakeholder CollaborationRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProcess ImprovementOperational WorkflowsAnalytical SkillsCritical ThinkingAutomation OpportunitiesGovernance MechanismsPerformance DashboardsCross-Functional ImplementationsPayment Flows
Soft Skills
Attention to DetailCommunication SkillsAbility to Manage Multiple PrioritiesIndependent WorkCreative Thinking
Tools & Technologies
ExcelGoogle SheetsLookerReporting Platforms
Industry Keywords
FintechBanking OperationsPartnershipsComplianceKYCKYBDue DiligencePayment ProcessorsSponsor BanksCard Schemes
About the role
Key responsibilities & impact- Run the day-to-day operations of Airwallex’s Financial Partnerships team across EMEA
- Support relationships with banking partners and other financial institutions as the business expands into new markets
- Coordinate projects involving partner requirements, due diligence, regulatory and scheme changes, operational requests, and cross-functional implementations
- Build scalable processes, governance mechanisms, reporting, and performance dashboards
- Make partner health, operational risks, and progress clear to senior stakeholders
- Partner with Product, Engineering, Treasury, Risk, Legal, Compliance, Finance, Commercial, and Operations teams to deliver changes and resolve dependencies
- Triage partner escalations and operational requests, ensuring issues reach the appropriate teams and are resolved effectively
- Provide updates to senior stakeholders and external partners on implementation progress, operational risks, and improvement areas
- Work closely with colleagues across multiple countries and time zones, occasionally flexing working hours
Requirements
What you’ll need- Project management experience coordinating complex workstreams, dependencies, deadlines, and escalations
- 5+ years of experience in financial services, fintech, payments, banking operations, strategy, business operations, partnerships, consulting, or a related field
- Experience improving processes, policies, products, or operational workflows
- Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills in English
- Strong analytical skills and proficiency with Excel, Google Sheets, Looker, or similar reporting and analysis platforms
- Ability to think critically and creatively while balancing growth, customer experience, operational effectiveness, and risk
- Experience collaborating with stakeholders across functions, regions, cultures, and seniority levels
- Ability to work independently in a rapidly changing environment
- Preferred: experience in compliance or regulatory compliance
- Preferred: experience working directly with banking partners, sponsor banks, payment processors, card schemes, payment service providers, local payment methods, or regulated financial institutions
- Preferred: familiarity with payment flows, acquiring or issuing, network rules, scheme mandates, KYC or KYB, due diligence, or technical integration processes
- Preferred: experience building scalable operating mechanisms such as governance forums, partner scorecards, dashboards, QBRs, intake processes, or global playbooks
- Preferred: experience coordinating cross-functional implementations across Product, Engineering, Treasury, Risk, Legal, Financial Crime Compliance, Finance, Commercial, and Operations teams
- Preferred: experience identifying opportunities to automate manual processes, improve partner economics, reduce operational risk, or increase execution speed and quality
- Strong written and verbal English communication skills
Benefits
Comp & perks- Equity
- Bonus
- Statutory minimum paid annual leave and public holidays
- Additional company-provided vacation days may be available depending on location
- Benefits vary by country and employment type in accordance with local statutory requirements