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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Growth Strategy and Operations, with a strong focus on building scalable systems for customer journey analytics, KPI frameworks, and performance reporting. Proficient in leveraging data-driven insights to optimize customer acquisition, retention, and product adoption in a high-growth environment.
Highest-signal resume keywords
Growth Strategy & OperationsFunnel AnalyticsKPI FrameworksSQL ProficiencyCustomer Journey Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Growth StrategyProduct AnalyticsRevenue OperationsFunnel AnalyticsKPI FrameworksExperimentation ProgramsPerformance ReportingData AnalysisCampaign MeasurementAttribution Methodologies
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsInfluencing SkillsResilience
Tools & Technologies
SQLLookerTableauHexAmplitudeMixpanelSnowflakeDbtCRM SystemsMarketing Automation Tools
Industry Keywords
PaymentsFintechB2B SaaSProduct-Led GrowthCustomer Data PlatformsData Quality GovernanceRegulated EnvironmentHigh-Growth EnvironmentKYCKYB
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Lead the operating, measurement, and systems layer for Airwallex’s global product-led growth engine
- Improve the customer journey from acquisition and onboarding through activation, first transaction, retention, and expansion
- Own end-to-end funnel and customer journey analytics across payment and product-adoption funnels
- Build scalable growth operating systems, including KPI frameworks, dashboards, experiment repositories, tracking standards, QA processes, and performance reviews
- Partner with Growth, Product, Marketing, Data, Engineering, Sales, Finance, Legal, Risk, Compliance, and regional teams to prioritize opportunities and scale successful initiatives
- Improve CRM, marketing automation, customer data, reporting, and analytics processes through automation and responsible use of AI
- Establish campaign and experiment measurement practices, including attribution requirements, control or holdout methodologies, success criteria, readouts, and documentation
- Translate ambiguous growth priorities into clear execution, measurable outcomes, and repeatable systems
- Build high-traffic platforms, experimentation frameworks, and intelligent decision systems for personalized customer journeys and measurable incremental value
- Work with human-plus-AI and autonomous operating models to research opportunities, launch and optimize campaigns, orchestrate customer journeys, and measure outcomes
Requirements
What you’ll need- 10+ years of experience in Growth, Growth Strategy & Operations, Product Growth, Product Analytics, Revenue Operations, Business Operations, or a related field
- Demonstrated experience owning growth strategy and operations across complex, cross-functional initiatives
- Proven experience building and operating funnel analytics, KPI frameworks, dashboards, experimentation programs, or performance-reporting systems
- Strong analytical and problem-solving skills across customer, product, campaign, payment, and business-performance data
- Demonstrated experience translating analysis and strategic priorities into operating processes, measurable outcomes, and scalable execution
- Excellent written and verbal communication skills, including synthesizing complex findings and presenting clear recommendations to senior stakeholders
- Preferred: experience in payments, fintech, B2B SaaS, or another high-growth, product-led environment
- Preferred: hands-on proficiency with SQL and tools such as Looker, Tableau, Hex, Amplitude, Mixpanel, Snowflake, dbt, or equivalent platforms
- Preferred: experience building scalable growth systems across CRM, marketing automation, customer data platforms, experimentation tooling, campaign operations, data-quality governance, and reporting automation
- Preferred: experience analyzing payment-specific metrics and friction points, including authorization rates, payment-method performance, onboarding or KYC/KYB completion, risk-related drop-off, payment recovery, or first-transaction conversion
- Preferred: experience partnering with Product, Engineering, Marketing, Sales, Finance, Legal, Risk, Compliance, and regional teams in a regulated or technically complex environment
- Preferred: builder’s mindset, intellectual curiosity, resilience, and comfort operating in ambiguity while influencing across functions
- Must be able to work hybrid with mandatory in-office days
- Must be legally authorized to work in the United States; sponsorship requirements are requested during application
Benefits
Comp & perks- Equity
- Bonus eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Short-term disability
- Long-term disability
- Basic life insurance
- Well-being benefits
- 20 paid vacation days for US-based employees
- 12 paid company holidays for US-based employees
- Statutory paid annual leave and public holidays
