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Airwallex

Senior Manager, Product Success

Airwallex

. Configure, test, and tune AI financial agents and account structures .

Posted 10/15/2026full-timeSan Francisco • California • United StatesSenior💰 $150,000 - $220,000 per yearWebsite

About the role

Key responsibilities & impact
  • Configure, test, and tune AI financial agents and account structures
  • Translate complex accounting policies, including ASC 606, into automated logic
  • Map AI agents to customers’ business rules and data pipelines
  • Run evidence-based tests to identify onboarding friction points
  • Build scalable, repeatable onboarding frameworks to accelerate time to value
  • Act as the internal customer advocate
  • Collaborate with Product and Engineering to represent customer needs in product workflows
  • Become a product expert and understand customer jobs-to-be-done
  • Track usage and proactively mitigate customer risks
  • Identify expansion triggers and drive long-term platform adoption
  • Partner with founders, accountants, and mid-market Controllers
  • Partner with Product and GTM teams to build the deployment playbook

Requirements

What you’ll need
  • Strong background in accounting or finance
  • Solid grasp of revenue recognition (ASC 606)
  • Understanding of how modern ERPs work
  • Strong experience or desire to work directly with customers
  • Experience in customer success, implementations, technical account management, or product operations using an accounting background
  • Exceptional organizational skills
  • Proven track record managing complex stakeholder environments and meeting aggressive delivery deadlines
  • Ability to prompt, configure, and optimize autonomous systems for deterministic, complex financial rules
  • CPA license or heavy auditing experience, such as Big 4, or revenue and accounting management experience (preferred)
  • Ability to independently navigate analytics platforms to interpret platform health, onboarding data, and user behavior (preferred)
  • Must be able to attend the San Francisco office 3 days per week (Mondays, Wednesdays, and Thursdays)
  • Legally authorized to work in the United States for any employer

Benefits

Comp & perks
  • Equity
  • Bonus
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan
  • Short-term disability
  • Long-term disability
  • Basic life insurance
  • Well-being benefits
  • 20 paid days of vacation
  • 12 paid days of company holidays
  • Statutory minimum paid annual leave and public holidays