Digital Payments Specialist

Alabama Credit Union

. Serve as the highest escalation point for digital payment channels, primarily loan payments and Skip-A-Pay via Alacriti, and secondarily P2P (Zelle), Bill Pay, and new account fundings (Clover and Plaid) .

Posted 10/27/2026full-timeRemote • Alabama • United StatesMid-LevelSenior💰 $29 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing digital payment channels, including Alacriti, Zelle, and Bill Pay, while ensuring operational efficiency and compliance with guidelines. Strong communication and organizational skills are essential for training stakeholders and handling disputes effectively.

Highest-signal resume keywords

Digital Payment ManagementVendor Relationship ManagementFraud InvestigationRobotic Process AutomationOperational Oversight

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Digital Payment ChannelsAlacritiZelleBill PayRobotic Process AutomationFraud InvestigationData AnalysisKeyboarding SpeedNumerical SortingAttention to Detail

Soft Skills

Excellent Communication SkillsSelf-MotivationAdaptabilityOrganizational SkillsAbility to Manage Conflicting Priorities

Tools & Technologies

MS WordMS ExcelWeb ApplicationsCloverPlaid

Certifications & Qualifications

Two-Year College DegreeSpecialized Certification

Industry Keywords

Payment ProcessingFraud ManagementHigh-Risk AccountsSkip-A-Pay ProgramOnline Banking

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Serve as the highest escalation point for digital payment channels, primarily loan payments and Skip-A-Pay via Alacriti, and secondarily P2P (Zelle), Bill Pay, and new account fundings (Clover and Plaid)
Serve as the main point of contact for Alabama Credit Union's payment vendors and maintain a monthly cadence with each vendor
Oversee day-to-day operations of Alacriti, including balancing daily batches with the accounting team, processing returned and disputed payments, overseeing the Skip-A-Pay program and its robotic process automation, and assisting with new payment development
Serve as backup to DPP for day-to-day operations of BillPay and new account funding channels (Clover and Plaid)
Support monthly meetings for Online Banking SMEs by training them on the use, function, and troubleshooting of Zelle and BillPay products
Assist the Fraud Department by investigating disputes and fraud claims related to ACU-originated payments
Recommend and restrict services for accounts designated as high risk
Track and monitor ACU losses from fraud, returns, and disputes

Requirements

What you’ll need

Three years to five years of similar or related experience
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program
Excellent oral and written communication skills
Ability to comprehend and apply rules and guidelines appropriately within position
Professional presentation and ability to maintain productivity with little supervision
Self-motivation, eagerness to learn new information in a fast-paced environment, and adaptability
Ability to use a personal computer, MS Word, Excel, web and web-based applications
Keyboarding speed of 30 wpm
Ability to alphabetize and sort in numerical order
Attention to detail and good organizational and communication skills
Ability to change tasks quickly and efficiently and manage multiple conflicting priorities
Ability to sit, stand, walk, see, hear, reach, use gross and fine motor coordination, and occasionally lift and carry incidental items