Alabama Credit Union

General

• Serve as the highest escalation point for digital payment channels, primarily loan payments and Skip-A-Pay via Alacriti, and secondarily P2P (Zelle), Bill Pay, and new account fundings (Clover and Plaid)
• Serve as the main point of contact for Alabama Credit Union's payment vendors and maintain a monthly cadence with each vendor
• Oversee day-to-day operations of Alacriti, including balancing daily batches with the accounting team, processing returned and disputed payments, overseeing the Skip-A-Pay program and its robotic process automation, and assisting with new payment development
• Serve as backup to DPP for day-to-day operations of BillPay and new account funding channels (Clover and Plaid)
• Support monthly meetings for Online Banking SMEs by training them on the use, function, and troubleshooting of Zelle and BillPay products
• Assist the Fraud Department by investigating disputes and fraud claims related to ACU-originated payments
• Recommend and restrict services for accounts designated as high risk
• Track and monitor ACU losses from fraud, returns, and disputes

Explore Digital Payments Specialist at Alabama Credit Union. Review requirements and application details.

Open roles

Digital Payments Specialist