Field Service Engineer II

Alamar Biosciences, Inc.

. Install, perform planned and corrective maintenance on, and upgrade Alamar’s ARGO platform in customer facilities .

Posted 10/31/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and relationship management, with a strong focus on process improvement and problem-solving. Capable of effectively communicating complex information and providing insights to enhance product offerings.

Highest-signal resume keywords

Customer SupportProcess ImprovementProblem-SolvingCommunication SkillsField-Based Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MaintenanceUpgradingCRM DocumentationCustomer Relationship ManagementVoice of Customer Insights

Soft Skills

Positive AttitudeAdaptabilityAttention to DetailPragmatic ThinkingOutstanding Written Communication

Certifications & Qualifications

Bachelor's Degree or Equivalent

Industry Keywords

Customer FacilitiesWestern USField-Based ExperienceE-Verify Authorization

About the role

Key responsibilities & impact

Install, perform planned and corrective maintenance on, and upgrade Alamar’s ARGO platform in customer facilities
Provide remote and on-site customer support primarily in the western US
Initiate and cultivate positive relationships with customers and colleagues
Address customer requests rapidly and document them in the CRM system
Collaborate with colleagues to provide comprehensive solutions to customer-facing issues
Provide Voice of Customer insights to inform product improvements
Create and refine scalable customer support processes for future growth

Requirements

What you’ll need

Positive “can do” attitude a must
Adaptable self-motivated person with an attention to detail
Bachelor’s degree or equivalent in related field + 2 years of field based experience
Exceptional ability to communicate across all organizational levels
Pragmatic thinker with a clear and effective approach to problem-solving
Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
Desire, ability, and willingness to travel from your home location to customer sites throughout Western US and beyond when needed, with possibility of some global travel
Authorization to work in the United States confirmed through E-Verify

Benefits

Comp & perks

Bonus
Equity
Benefits