Alamar Biosciences, Inc.

Field Engineer

• Install, perform planned and corrective maintenance on, and upgrade Alamar’s ARGO platform in customer facilities
• Provide remote and on-site customer support primarily in the western US
• Initiate and cultivate positive relationships with customers and colleagues
• Address customer requests rapidly and document them in the CRM system
• Collaborate with colleagues to provide comprehensive solutions to customer-facing issues
• Provide Voice of Customer insights to inform product improvements
• Create and refine scalable customer support processes for future growth

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Field Service Engineer II