Account Manager

Alarm Detection Systems

. Manage and grow an assigned portfolio of customer accounts .

Posted 9/17/2026full-timeNaperville • Illinois • United StatesMid-LevelSenior💰 $48,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management and customer relationship-building skills, with a focus on delivering exceptional customer experiences and driving account growth. Possesses a customer-focused mindset and the ability to collaborate effectively with cross-functional teams.

Highest-signal resume keywords

Account Management ExperienceCustomer Service SkillsSales ExpertiseStrong Communication SkillsBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesBusiness DevelopmentCustomer Relationship Management (CRM)Problem-SolvingCritical Thinking

Soft Skills

Self-MotivatedOrganizedGoal-OrientedProfessionalismRelationship Building

Industry Keywords

Security IndustryAlarm TechnologyCustomer ExperienceProactive OutreachTerritory Management

About the role

Key responsibilities & impact

Manage and grow an assigned portfolio of customer accounts
Build strong relationships with customers and key decision-makers
Identify opportunities for upgrades, expanded services, referrals, and account growth
Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities
Conduct proactive outreach through phone, virtual, and in-person interactions
Address customer concerns and recommend solutions that strengthen customer satisfaction and retention
Maintain accurate customer records and activity within the CRM system
Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience
Travel within the assigned territory to meet with customers and prospects
Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role

Requirements

What you’ll need

Strong communication and relationship-building skills
A customer-focused mindset and passion for helping others
Self-motivated, organized, and goal-oriented
Ability to manage multiple priorities and follow through on commitments
Strong problem-solving and critical-thinking abilities
Professional and confident when interacting with customers
Account management, sales, customer service, or business development experience
Bachelor's degree in Business, Marketing, Sales, or a related field
Experience in the security, alarm, technology, or related industries is an asset
Bilingual skills are a plus

Benefits

Comp & perks

Paid Time Off (PTO)
Paid Holidays
Flexible Work-from-Home Opportunities
Company-Provided Laptop and Cell Phone
401(k) with Employer Match
Tuition Reimbursement
Professional Development and Training Opportunities
Paid Parental Leave
Mileage Reimbursement
Employee, Friends, and Family Discounts
Company-Sponsored Events and Team Activities
Medical, Dental, and Vision Insurance
Life Insurance
Employer-Paid Short-Term Disability
Employee Assistance Program (EAP)
Quarterly performance bonuses
District performance kicker