Alarm Detection Systems

Account Manager

• Manage and grow an assigned portfolio of customer accounts
• Build strong relationships with customers and key decision-makers
• Identify opportunities for upgrades, expanded services, referrals, and account growth
• Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities
• Conduct proactive outreach through phone, virtual, and in-person interactions
• Address customer concerns and recommend solutions that strengthen customer satisfaction and retention
• Maintain accurate customer records and activity within the CRM system
• Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience
• Travel within the assigned territory to meet with customers and prospects
• Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role