Inbound Customer Support, Virtual Receptionist

Alarm Systems Inc.

. Professionally answer inbound calls on behalf of clients using custom greetings and scripts .

Posted 9/21/2026full-timeQuincy • Illinois • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong phone etiquette and communication skills while efficiently managing inbound calls and documenting information accurately. Capable of collaborating with teams to enhance workflows and maintain high-quality service standards in a fast-paced environment.

Highest-signal resume keywords

Clear Phone EtiquetteCall Center ExperienceDocumentation SkillsCRM Platform NavigationQuality Assurance Participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call HandlingInformation DocumentationEmergency DispatchingAppointment SchedulingMessage Page Entry

Soft Skills

ProfessionalismPatienceDependabilityAdaptabilityCollaboration

Tools & Technologies

Call SoftwareCRM Platforms

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ServiceCall CenterReceptionist RoleAnswering Service Experience

About the role

Key responsibilities & impact

Professionally answer inbound calls on behalf of clients using custom greetings and scripts
Gather caller details and document relevant notes clearly and completely
Follow account-specific protocols, including dispatching technicians, escalating emergencies, scheduling appointments, or taking messages
Maintain efficient ring times, hold times, and talk times while ensuring call quality and accuracy
Handle after-hours and weekend calls, including emergency dispatching when required
Enter information into message pages or service tickets
Keep clients and internal teams informed of issues
Treat every caller with respect, patience, and professionalism
Collaborate with supervisors and peers to refine scripts and improve workflows
Participate in quality assurance and coaching sessions

Requirements

What you’ll need

High School Diploma or Equivalent
1+ year in a call center, receptionist role, or customer-facing position
Answering service experience is a plus
Clear, professional phone etiquette
Excellent grammar, spelling, and written skills
Ability to document complete, accurate, and concise information
Ability to thrive in a fast-paced environment and handle multiple call types and shifting priorities
Comfortable navigating phone systems, call software, CRM platforms, and basic troubleshooting
Willingness to learn from QA/coaching feedback and assist co-workers when needed
Dependable attendance and punctuality
Ability to think on your feet, ask the right questions, and escalate issues when necessary
College coursework preferred

Benefits

Comp & perks

Base hourly rate plus shift differential for weekends
Holidays are double pay
Comprehensive training and ongoing coaching
One-on-one and group training
QA feedback
Supportive team environment
Medical and dental coverage (full-time employees)
Paid time off (vacation and sick time) (full-time employees)
401(k) retirement plan with company match (full-time employees)
Double pay for working holidays and weekend shift differential
Employee referral bonuses