Alarm Systems Inc.

Customer Support

• Professionally answer inbound calls on behalf of clients using custom greetings and scripts
• Gather caller details and document relevant notes clearly and completely
• Follow account-specific protocols, including dispatching technicians, escalating emergencies, scheduling appointments, or taking messages
• Maintain efficient ring times, hold times, and talk times while ensuring call quality and accuracy
• Handle after-hours and weekend calls, including emergency dispatching when required
• Enter information into message pages or service tickets
• Keep clients and internal teams informed of issues
• Treat every caller with respect, patience, and professionalism
• Collaborate with supervisors and peers to refine scripts and improve workflows
• Participate in quality assurance and coaching sessions

Inbound Customer Support, Virtual Receptionist