Eligibility Worker

Albemarle County

. Interview applicants and recipients, adapting techniques to client needs and abilities .

Posted 10/3/2026full-timeCharlottesville • Virginia • United StatesMid-LevelSenior💰 $58,948 - $65,153 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in determining eligibility for social assistance programs, analyzing complex information, and maintaining accurate records while adhering to confidentiality standards. Proficient in interviewing techniques and effective communication to support clients in navigating social services.

Highest-signal resume keywords

Eligibility DeterminationInterviewing TechniquesData AnalysisRecord MaintenanceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eligibility CalculationData CollectionMathematicsPolicy InterpretationReport Preparation

Soft Skills

Attention to DetailTime ManagementOrganizational SkillsProblem-SolvingTeam Collaboration

Tools & Technologies

Automated SystemsComputer Software

Industry Keywords

SNAPMedicaidTANFGeneral ReliefSocial Service OrganizationsCommunity ResourcesConfidentialityFraud DetectionClient AdvocacyLimited English Proficiency

About the role

Key responsibilities & impact

Interview applicants and recipients, adapting techniques to client needs and abilities
Determine eligibility for assistance and benefit levels using automated systems and manual methods
Process applications for SNAP, Medicaid, TANF, Energy, General Relief, Auxiliary Grants, Refugee Cash and Medical Assistance programs
Compile and analyze information and policy to determine and redetermine ongoing eligibility
Compute income and resource eligibility according to complex state and federal guidelines
Explain benefit programs, rights and responsibilities, agency services and community resources
Identify social problems and make referrals to social workers
Research, interpret and apply mandated program policies and procedures
Maintain records and caseload integrity, identify errors or potential fraud and make referrals
Evaluate data consistency and completeness and substantiate accuracy when needed
Respond to appeal requests, prepare appeal summaries and supporting documentation, and participate in appeal hearings
Participate in unit and agency meetings, workgroups and teams
Attend ongoing training and professional development opportunities
Recommend changes to internal policies and procedures
Perform related tasks as required

Requirements

What you’ll need

High school diploma supplemented with additional training and related work experience, or equivalent combination of training and experience
General knowledge of interviewing and time management skills and principles and practices of public social service organizations
Knowledge of current social, economic and health problems, human behavior and social functioning
Knowledge of mathematics to calculate percentages, formulas and averages
Knowledge of interviewing techniques, data collection and investigation
Ability to analyze information and policy and identify missing information and gaps
Ability to access data such as estates, retirement accounts and real estate
Ability to maintain professional ethics related to confidentiality
Ability to operate a computer and software
High level of attention to detail
Ability to communicate complex ideas orally and in writing
Ability to prepare clear and concise reports
Ability to organize and manage own work schedule
Ability to plan, manage, coordinate and prioritize multiple activities and projects
Must meet the County’s safe driver policy eligibility requirements
Must be willing to travel occasionally overnight
May be subject to criminal history and central registry background checks
Strongly preferred but not required: bachelor's degree
Strongly preferred but not required: direct eligibility experience
Strongly preferred but not required: experience working successfully within a team
Strongly preferred but not required: experience working with populations with limited English proficiency

Benefits

Comp & perks

12 paid holidays
Paid vacation leave
Paid sick leave
Health insurance options with employer contribution
Employer-paid life insurance
VRS retirement
Continuing education/training opportunities
Remote work schedule eligibility
Full-time employment