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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce administration, API integrations, and workflow automation while effectively managing technical teams and driving operational improvements. Capable of translating business needs into technical solutions and ensuring compliance with security and data handling practices.
Highest-signal resume keywords
Salesforce AdministrationAPI Integration DevelopmentTeam Management and Performance CoachingWorkflow Automation with AIEnterprise SaaS Application Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
API DevelopmentScriptingWorkflow PlatformsData Quality ManagementTesting PracticesTechnical Escalation ManagementPerformance ManagementCapacity PlanningIntegration DebuggingEmployee Lifecycle Automation
Soft Skills
JudgmentCollaborationCommunicationPrioritizationFeedback Delivery
Tools & Technologies
SalesforceRipplingChartHopN8nOkta WorkflowsService Desk ToolsIdentity Management SystemsAI PlatformsBusiness ApplicationsVendor Management Tools
Industry Keywords
People OpsRecruitingFinance ApplicationsLegal ApplicationsIT Service ManagementOperational CoverageAudit TrailsSensitive Data HandlingApproval BoundariesRollback Mechanisms
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Own technical administration and improvement of Salesforce, connected sales tools, People Ops systems such as Rippling and ChartHop, and other business applications
- Partner with business owners on configuration, data quality, permissions, and technical escalations
- Write and maintain API integrations, scripts, and workflows connecting applications and automating employee and business processes
- Own testing, monitoring, failure recovery, and documentation
- Identify workflows to redesign with AI and deliver agents and automations with verification and exception escalation
- Set team priorities and expectations, conduct feedback and development conversations, hire, and manage performance
- Balance service coverage with project work and make capacity tradeoffs
- Build alongside engineers, review work, and create shared tools, skills, and runbooks
- Oversee support quality, onboarding and offboarding, escalations, and operational coverage for service desk, identity, endpoints, and office technology
- Partner with Security on least-privilege access, sensitive-data handling, audit trails, approval boundaries, and rollback mechanisms
- Evaluate tools, manage vendors and renewals, and own the application roadmap and spend
- Measure improvements through reliability, turnaround time, manual work removed, and adoption
Requirements
What you’ll need- Deep hands-on experience administering enterprise SaaS applications and building integrations
- Strong Salesforce experience and ability to learn unfamiliar business systems
- Experience managing technical staff, including coaching, prioritization, hiring, and performance management
- Experience building and debugging with APIs, scripting, and workflow platforms such as n8n or Okta Workflows
- Sound practices for testing and production changes
- Evidence of shipping AI-enabled workflows used by others
- Experience helping a team adopt new tools and working practices
- Strong judgment about identity, access, employee data, and business-critical changes
- Ability to translate business needs into technical work, explain tradeoffs, and follow through on operational details
- Helpful experience with People Ops, Recruiting, Finance, or Legal applications
- Helpful experience with employee lifecycle automation, identity integrations, and IT service management
- Helpful experience building agent integrations, reusable skills, or evaluation suites with an internal AI platform
- Ability to work in person three days per week
- Legal authorization to work in the country where the role is based
Benefits
Comp & perks- Private Health Insurance
- Gym Reimbursement
- Commuter Benefits
- Flexible Time Off
- In-Office Group Meals
- Learning & Development Stipend
- Company Sponsored Conferences & Events
- Books & Audiobook subscription with Bookster
- Equity
- Bonus