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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical and clinical training for Alcon Cataract and Refractive Surgical products, ensuring compliance with SOPs and effective communication with clinical staff. Proficient in administrative duties and CRM documentation to support product adoption and customer retention.
Highest-signal resume keywords
Clinical TrainingProduct UtilizationSOP ComplianceCRM DocumentationAlcon Surgical Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TrainingClinical TrainingRoot Cause AnalysisProduct FeedbackInstallation TrainingData Integrity ComplianceExpense ReportingVeeva AssignmentsCalibration SupportTroubleshooting
Soft Skills
CommunicationCollaborationInterpersonal SkillsProblem SolvingAdaptability
Tools & Technologies
CRM ToolCAS DashboardVeeva
Certifications & Qualifications
Clinical Certifications
Industry Keywords
Medical DevicesSurgical SupportCompliance GuidelinesStrategic Account ManagementProduct Adoption
About the role
Key responsibilities & impact- Provide technical and clinical training in person and virtually to maximize product utilization, upgrades, growth, and adoption
- Align territory clinical training needs with commercial business goals using Strategic Account Management principles
- Interact with physicians, nurses, operating room staff, and clinical staff to increase product and procedural knowledge
- Ensure installation and adoption of equipment and software upgrades at clinical sites
- Coordinate with Field Service and Sales Representatives for installation training and ongoing surgical support
- Document site visits in the CRM tool within 48 hours
- Address product problems and adverse events with Medical Safety, including root cause analysis and physician feedback
- Collaborate with FSEs, Commercial Team, Service Operations, and Clinical Team on installations, site support, troubleshooting, and calibration calls
- Deliver post-sales installation training and customer retention/adoption activities
- Support convention demonstrations, medical congresses, fellowships, conferences, exhibits, seminars, and wet-labs
- Respond to unsolicited information requests about Alcon medical devices according to SOPs and compliance guidelines
- Provide product clinical performance feedback to R&D
- Refer inquiries about unapproved technology uses to appropriate individuals
- Cross-train on Alcon products
- Complete administrative duties including expense reporting, Veeva assignments, CAS Dashboard review, and data integrity compliance
Requirements
What you’ll need- Bachelor’s Degree or equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
- Fluently read, write, understand and communicate in English
- 2 Years of Relevant Experience
- Achieve clinical certifications to meet requirements and scope of responsibilities
- Ability to travel 80%
- Ability to support Alcon Cataract and/or Refractive Surgical products
- Compliance with SOPs, Ethics and Compliance Guidelines, and approved communication plans
- Ability to complete administrative duties including expense reporting, Veeva assignments, CAS Dashboard review, and data integrity compliance
Benefits
Comp & perks- Focused growth and development opportunities
- Health benefits
- Life insurance
- Retirement benefits
- Flexible time off for exempt associates
- PTO for hourly associates
- Programs promoting health and well-being
- Financial security programs
- Retirement planning support
- Short-term and long-term incentive opportunities for eligible roles