Alcon

Compliance

• Oversee multiple regulatory operations projects supporting medical device and pharmaceutical products
• Lead teams responsible for dossier preparation, Clinical Trial Disclosure, submission management, submission publishing, licensing, and labeling
• Make key decisions impacting project performance and success
• Apply project management, advanced problem-solving, communication, leadership, and industry knowledge
• Maintain controlled documentation systems, record retention, and information services
• Adhere to GxP regulations and SOPs while maintaining accurate documentation and quality control
• Drive continuous improvement and regulatory compliance
• Supervise day-to-day team operations and productivity
• Identify and implement process improvements to reduce submission cycle times and improve documentation quality
• Define KPIs including cycle time, first-pass yield, and on-time renewal
• Monitor dashboards, reports, performance metrics, and trends
• Automate data workflows and trackers using PowerApps and Power Automate
• Perform data reconciliation
• Develop and deliver presentations to executive leadership and senior stakeholders
• Lead cross-functional initiatives and manage competing priorities

Manager, Regulatory Operations – Regulatory Data Management, Devices

Associate

• Provide hands-on clinical training and ongoing education to surgeons and operating room staff on the approved use of Alcon's cataract and refractive surgical device portfolio
• Deliver on-site and remote clinical application support, respond to customer inquiries, troubleshoot clinical and technical issues, and support equipment installations and software upgrades with Field Service Engineers and Sales Representatives
• Collaborate with customers and internal teams to ensure successful adoption of new technologies and maintain customer engagement and satisfaction through proactive support and follow-up
• Support medical congresses, workshops, demonstrations, wet labs, and educational events
• Gather and share clinical insights contributing to continuous product and service improvement
• Document site visits, report adverse events and device deficiencies, maintain certifications, and adhere to GxP requirements, Standard Operating Procedures, company policies, regulatory requirements, and quality standards

Senior Associate, Clinical Applications Service & Support

Operator

• Handle manual and operational tasks, including repetitive assembly operations
• Set up, operate, maintain, and troubleshoot production equipment
• Perform visual and dimensional product inspections
• Monitor, evaluate, and adjust equipment to improve quality and efficiency
• Manage resources and schedules to meet specifications and operational goals
• Review work orders and align operations with business objectives
• Identify, discard, or re-manufacture faulty products
• Maintain daily production records and complete batch documentation
• Work in a computerized manufacturing environment while following safety guidelines and processing standards
• Follow GxP regulations, SOPs, quality-control procedures, and required training
• Support regulatory compliance and continuous-improvement initiatives
• Participate in team projects to improve quality, cost, and scheduling

Operator I, Processing

Director

• Provide strategic leadership and oversight for Field Reimbursement programs across Alcon’s U.S. Pharmaceutical Glaucoma and Dry Eye portfolio
• Develop and execute national reimbursement and patient access strategies aligned with commercial objectives
• Participate as a key member of the Market Access senior leadership team
• Travel for team development, client engagements, internal leadership meetings, training, and market access initiatives
• Lead, coach, and develop six geographically dispersed Field Access Managers
• Monitor territory effectiveness and recommend territory realignment opportunities
• Establish and maintain standardized operating procedures for benefits verification, prior authorizations, and appeals
• Serve as a subject matter expert on payer requirements and reimbursement processes
• Develop strategic responses to payer policy and formulary changes across commercial, Medicare, and Medicaid insurance landscapes
• Monitor market trends, payer landscape changes, and coverage policies
• Coordinate field reimbursement teams, hub services, specialty pharmacies, national accounts, and strategic payer contacts
• Partner with Brand Management, Market Access, Sales Leadership, Medical Affairs, Commercial Operations, and Business Unit leadership

Director, Field Reimbursement – Remote Strategic Leader

Quality Control

• Perform routine and advanced microbiological analysis of raw materials, finished goods, packaging components, and complaint/investigation samples
• Conduct environmental monitoring while maintaining aseptic practices
• Collect and analyze environmental and utility samples
• Record, calculate, interpret, and report microbiological test results
• Support product and process validation, product release, and regulatory compliance
• Own and revise SOPs and ATPs
• Execute investigative testing and support laboratory investigations
• Perform peer review of data
• Train team members on microbiological methods and laboratory practices
• Ensure GDP, GMP, and GxP-compliant documentation
• Operate, maintain, and troubleshoot laboratory instrumentation
• Collaborate cross-functionally to support manufacturing and integrate laboratory results
• Use LIMS, TrackWise, and Metasys

Associate I, Quality Control Lab – Microbiology

Account Manager

• Increase territory revenue by selling Alcon's vision care portfolio of products
• Promote Alcon’s innovative technology and partner with Eye Care Practitioners using a needs-based selling approach
• Develop and grow customer relationships while executing strategic plans
• Set clear objectives for each sales interaction based on account decision makers’ and influencers’ needs
• Collaborate with colleagues to create executional plans addressing customer and organizational needs
• Execute product-specific marketing plans to drive customer adoption
• Attain quarterly and annual sales quotas
• Meet call metrics including reach and frequency to targeted accounts
• Comply with regulations

• Increase territory revenue by selling Alcon’s vision care portfolio of products
• Promote Alcon’s innovative technology and partner with Eye Care Practitioners using a needs-based selling approach
• Develop and grow account relationships while executing strategic plans
• Set clear objectives for sales interactions based on decision-maker and influencer needs
• Collaborate with colleagues to create executional plans addressing customer and organizational needs
• Execute product marketing plans to drive customer behavior and product adoption
• Attain quarterly and annual sales quotas
• Meet call metrics, including reach and frequency to targeted accounts
• Maintain compliance with regulations

Clinical Specialist

• Provide technical and clinical training in person and virtually to maximize product utilization, upgrades, growth, and adoption
• Align territory clinical training needs with commercial business goals using Strategic Account Management principles
• Interact with physicians, nurses, operating room staff, and clinical staff to increase product and procedural knowledge
• Ensure installation and adoption of equipment and software upgrades at clinical sites
• Coordinate with Field Service and Sales Representatives for installation training and ongoing surgical support
• Document site visits in the CRM tool within 48 hours
• Address product problems and adverse events with Medical Safety, including root cause analysis and physician feedback
• Collaborate with FSEs, Commercial Team, Service Operations, and Clinical Team on installations, site support, troubleshooting, and calibration calls
• Deliver post-sales installation training and customer retention/adoption activities
• Support convention demonstrations, medical congresses, fellowships, conferences, exhibits, seminars, and wet-labs
• Respond to unsolicited information requests about Alcon medical devices according to SOPs and compliance guidelines
• Provide product clinical performance feedback to R&D
• Refer inquiries about unapproved technology uses to appropriate individuals
• Cross-train on Alcon products
• Complete administrative duties including expense reporting, Veeva assignments, CAS Dashboard review, and data integrity compliance

Clinical Applications Specialist

Outside Sales

• Achieve sales targets for specific accounts or territories across Retina and Glaucoma surgical portfolios
• Promote and sell Alcon products through various sales activities
• Develop relationships with retina and glaucoma surgeons, key opinion leaders, and high-volume users
• Discover and develop new business opportunities
• Execute a sales plan and strategy
• Frequently visit customers and provide necessary support
• Participate in and conduct events and meetings to update customers on products, services, and prices
• Create and maintain a customer database
• Conduct competitive market analysis to maintain Alcon's product market share and react to competition initiatives and clinical expertise, resulting in increased sales of Alcon Intraocular Lens
• Provide timely reports and ensure accurate documentation of sales activities and customer interactions according to company needs

Senior Associate, Surgical Field Sales – Retina and Glaucoma

Field Engineer

• Provide technical advice to customers, including commissioning, installing, and testing products/equipment
• Perform corrective and preventive maintenance, improvements, system upgrades, and installations
• Establish and maintain high customer satisfaction
• Respond promptly to customer concerns and resolve quality assurance and medical safety issues
• Manage the daily schedule and maintain accurate, timely communication with customers, dispatchers, managers, and regional and cross-functional teams
• Complete administrative responsibilities accurately and on time
• Assist the sales team, clinical team, and internal team, including other on-site service representatives
• Manage inventory, maintain accurate records, and return unused and defective parts
• Promote and sell maintenance contract offerings and assist the sales team within the assigned territory

Field Service Engineer – Canada

Operations

• Handle advanced technical tasks to support production operations and enhance efficiency
• Set up, operate, maintain, and troubleshoot production equipment
• Perform preventative and basic electrical/mechanical repairs
• Coordinate resources and workflows to meet production and quality requirements
• Support material flow to ensure uninterrupted production
• Monitor output quality and process data to identify and address deviations or defective products
• Maintain accurate daily production records and documentation
• Review work orders, schedule resources, and align resources with production plans
• Adhere to GxP, SOP, and regulatory requirements
• Work with cross-functional teams to resolve downtime events and implement improvements
• Participate in root-cause analysis and corrective actions
• Evaluate and interpret KPI and SPC data for decision-making
• Plan actions to improve OEE performance
• Monitor equipment for safe performance and address unsafe acts or conditions
• Perform floor compliance checks, audit-readiness activities, and shift walkthroughs
• Verify MES downtime entries, SPC data, and lot changes for accuracy and traceability
• Participate in meetings and production crossovers
• Track weekly production activities and assist with Critical Performance Metrics preparation
• Escalate resource or performance issues to maintain productivity
• Communicate issues to leadership or Electro-Mechanics

Technician III, Production Technical Operations – Manufacturing Associate II

Medical Science Liaison

• Develop and maintain peer-to-peer relationships with medical experts and key opinion leaders
• Support development and adoption of Alcon products through evidence-based scientific exchange
• Gather external insights to influence company strategies
• Provide general medical information to practitioners and Alcon associates
• Respond to unsolicited medical information requests
• Engage in scientific discussions about Alcon product data
• Implement medical projects and navigate investigator trials from inception to publication
• Work with Med Info and Med Safety to resolve escalated product complaints and medical safety issues
• Participate in adverse event reporting and safety responsibility monitoring
• Direct phase III and IV human clinical trials for products under development
• Monitor clinical trial protocol adherence and determine study completion
• Provide reporting information for regulatory agency submissions
• Serve as medical consultant to marketing, commercial, research, and regulatory teams
• Act as consultant/liaison with corporations under licensing agreements
• Sign off on product safety reviews
• Interface with Medical Affairs, Commercial, Quality Assurance, Research and Development, Regulatory Affairs, Market Access, and other departments
• Work with integrity and compliance while maintaining rigorous quality control and continuous improvement

Senior Principal Medical Science Liaison – Surgical

• Present scientific and clinical information on Alcon products
• Gather external insights to influence company strategies
• Develop and maintain peer-to-peer relationships with medical experts and key opinion leaders
• Support development and adoption of Alcon products through evidence-based scientific exchange
• Provide general medical information to practitioners and Alcon associates
• Respond to unsolicited requests for medical information
• Engage in scientific discussions about Alcon product data
• Implement medical projects and navigate investigator trials from inception to publication
• Maintain thorough knowledge of Alcon products and current medical/scientific research
• Work with Med Info and Med Safety to resolve escalated product complaints and medical safety issues
• Participate in adverse event reporting and safety responsibility monitoring
• Direct phase III and IV human clinical trials, monitor protocol adherence, and determine study completion
• Provide reporting information for regulatory agency submissions
• Serve as medical consultant to marketing, commercial, research, and regulatory teams
• Act as consultant/liaison with corporations under licensing agreements
• Sign off on product safety reviews
• Interface with Medical Affairs and departments including Commercial, Quality Assurance, Research and Development, Regulatory Affairs, and Market Access
• Follow GxP regulations, SOPs, documentation, quality control, and required training requirements

Senior Principal, Medical Science Liaison – VitRet

QA Engineer

• Lead the supplier management program across Alcon’s global network
• Evaluate, qualify, assess capability, and monitor supplier performance
• Champion continuous improvement initiatives and ensure uninterrupted supply of high-quality components
• Develop strategies to mitigate manufacturing issues at facilities in Lake Forest, CA, Fort Worth, TX, or Johns Creek, GA
• Develop and execute pre-market supplier selection, evaluation, and risk-minimization strategies
• Oversee multiple projects and supervise work to ensure goals are met
• Supervise supplier Corrective and Preventive Actions (CAPAs)
• Facilitate global supplier performance monitoring and report to senior and executive management
• Mentor supplier quality personnel
• Lead cross-functional meetings for supplier performance monitoring and issue resolution
• Develop and improve procedures, policies, and quality assurance methodologies
• Monitor adherence to Alcon Quality System requirements and regulatory standards
• Perform compliance assessments and supplier and contract-manufacturer audits globally
• Develop and execute supplier selection, evaluation, and compliance strategies
• Partner with Global Sourcing and Procurement, Regulatory, Operations, and Quality teams
• Manage resources and schedules for supplier audits and quality initiatives
• Follow GxP regulations, SOPs, documentation, and required training
• Contribute to organizational compliance and continuous improvement

Senior Manager, Supplier Quality, R&D Quality Assurance

• Partner with Surgical Account Managers to develop and execute account-specific business plans for hospitals, surgical centres, clinics, and ophthalmology practices
• Provide clinical and technical education on intraocular lenses, cataract and refractive procedures, and diagnostic technologies
• Support patient selection, biometry and power calculations, keratometry, intraocular lens selection, workflow considerations, and reimbursement-related questions
• Deliver product presentations and post-launch training
• Explain the clinical and business value of Alcon cataract and refractive solutions
• Provide practice-development services, including assessments, customer-service reviews, operational-efficiency and scheduling reviews, strategic planning, and marketing support
• Build and maintain customer relationships, identify training needs, and coordinate follow-up
• Develop territory plans and routing schedules for Montreal North, Southshore, Laval, Outaouais, and Abitibi
• Monitor account activity and KPIs, maintain CRM records, and complete administrative tasks
• Collaborate on regional marketing plans, product launches, continuing medical education, conferences, and customer events
• Work toward territory sales objectives and broader regional and national goals
• Travel throughout the territory and attend occasional evening or weekend events, conferences, meetings, and training

Manager, Regulatory Operations – Regulatory Data Management, Devices

Senior Associate, Clinical Applications Service & Support

Operator I, Processing

Director, Field Reimbursement – Remote Strategic Leader

Associate I, Quality Control Lab – Microbiology

Account Manager

Account Manager

Clinical Applications Specialist

Senior Associate, Surgical Field Sales – Retina and Glaucoma

Field Service Engineer – Canada

Technician III, Production Technical Operations – Manufacturing Associate II

Senior Principal Medical Science Liaison – Surgical

Senior Principal, Medical Science Liaison – VitRet

Senior Manager, Supplier Quality, R&D Quality Assurance

Senior Associate III, Surgical Field Sales – IOLs