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Alcon

Director, Communications Insights and Operations

Alcon

. Build and lead the Communications Insights & Operations Center of Excellence for Global Communications .

Posted 10/27/2026full-timeFort Worth • Texas • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in global communications measurement, including the development of KPIs, dashboards, and reporting standards. Proficient in translating data into actionable insights and optimizing communications analytics through advanced tools and methodologies.

Highest-signal resume keywords
Global Communications MeasurementMedia MonitoringSocial ListeningData AnalyticsReputation Measurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
KPI DevelopmentDashboard DesignSurvey AnalysisContent Performance AnalyticsCompetitive BenchmarkingStakeholder ResearchMessage TestingData Structure ImprovementAPI IntegrationsPredictive Insight Generation
Soft Skills
CommunicationCollaborationLeadershipProcess ImprovementOperational Excellence
Tools & Technologies
MeltwaterSprinklrCisionBrandwatchStaffbaseTableauPower BIAdobe AnalyticsGoogle AnalyticsAI-Enabled Tools
Certifications & Qualifications
Advanced Degree in CommunicationsCertification in AnalyticsCertification in BusinessCertification in ResearchCertification in Change Management
Industry Keywords
HealthcareLife SciencesMedical TechnologyConsumer HealthHighly Regulated Environment

Tech Stack

Tools & technologies
Tableau

About the role

Key responsibilities & impact
  • Build and lead the Communications Insights & Operations Center of Excellence for Global Communications
  • Lead and evolve Alcon’s global communications measurement framework, including KPIs, dashboards, reporting standards and benchmarks
  • Translate quantitative and qualitative data into actionable communications insights and recommendations
  • Provide reputation, media, social listening, stakeholder sentiment and external intelligence insights
  • Partner with Communications, Marketing and agency teams to evaluate campaign performance, media impact, audience reach and content effectiveness
  • Drive employee listening and internal communications analytics using engagement data, surveys, feedback and sentiment insights
  • Establish governance, measurement standards, planning support, reporting processes and best practices across the communications function
  • Support annual and quarterly communications planning by defining measurable objectives, target audiences and success metrics
  • Lead knowledge management, process improvement and operational excellence initiatives
  • Drive adoption and optimization of communications analytics, media monitoring, social listening, dashboard and AI-enabled technologies
  • Partner with IT, Data & Analytics, HR, Marketing and external vendors to improve data accessibility, automation, reporting and insight generation

Requirements

What you’ll need
  • Bachelor’s Degree or equivalent years of directly related experience (or high school +18 yrs; Assoc.+14 yrs; M.S.+7 yrs; PhD+6 yrs)
  • 10 Years of Relevant Experience
  • Ability to fluently read, write, understand and communicate in English
  • Experience in a global corporate communications, healthcare, life sciences, medical technology, consumer health or highly regulated environment
  • Familiarity with media monitoring, social listening, reporting and dashboard tools such as Meltwater, Sprinklr, Cision, Brandwatch, Staffbase, Tableau, Power BI, Adobe Analytics, Google Analytics or similar platforms
  • Experience with reputation measurement, stakeholder research, social and employee listening, content performance analytics, survey analysis, message testing or competitive benchmarking
  • Comfort working with data and analytics partners to improve data structure, automation, API integrations, dashboard design and insight generation
  • Experience using AI-enabled tools to improve research, monitoring, reporting, content optimization or predictive insight generation
  • Advanced degree or certification in communications, analytics, business, research, change management or related field

Benefits

Comp & perks
  • Robust benefits package including health, life, retirement, flexible time off and much more
  • Focused growth and development opportunities
  • Inclusive environment
  • Reasonable accommodation for individuals with disabilities