Field Service Engineer

Alcon

. Handle complex technical tasks to ensure Alcon equipment functions effectively according to specifications .

Posted 10/28/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, diagnosing, and repairing advanced medical devices, particularly Alcon surgical equipment, while ensuring compliance with Good Practice (GxP) regulations and Standard Operating Procedures (SOPs). Strong ability to develop customer relationships and manage service documentation effectively.

Highest-signal resume keywords

Troubleshooting Advanced Medical DevicesPreventative Maintenance and RepairsServiceMax / CRM ToolsRegulatory Compliance (GxP, SOPs)Customer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPreventative MaintenanceRepairing Surgical EquipmentTechnical DocumentationProduct Failure AnalysisAnalytical Problem SolvingInstallation and UpgradesService Contract ManagementMedical Device KnowledgeAbility to Lift 50 Pounds

Soft Skills

Professional CommunicationRelationship BuildingTime ManagementAnalytical ThinkingHigh-Pressure Problem Solving

Tools & Technologies

ServiceMaxCRM Tools

Industry Keywords

Alcon EquipmentSurgical EquipmentHospital Operating Room ProtocolsSurgery Center ProtocolsRegulatory Compliance

About the role

Key responsibilities & impact

Handle complex technical tasks to ensure Alcon equipment functions effectively according to specifications
Troubleshoot, diagnose, and repair Alcon surgical equipment within the assigned service territory
Perform preventative maintenance, installations, and upgrades according to company guidelines
Develop customer relationships to secure future business, including Annual Maintenance Contract and Comprehensive Annual Maintenance Contract sales and renewals
Document and maintain client service logs
Prepare reports for product failure analysis and serviceability issues
Escalate issues to relevant engineering teams
Manage daily schedules and maintain timely communication with customers, dispatch, managers, regional teams, and cross-functional teams
Follow Good Practice (GxP) regulations and Standard Operating Procedures (SOPs)
Maintain accurate and complete documentation and ensure regulatory compliance
Complete required training and meet individual job requirements

Requirements

What you’ll need

Associate’s degree or equivalent years of directly related experience
2 years of relevant experience
Fluency in reading, writing, understanding, and communicating in English
Experience working with advanced medical devices and medical devices that use lasers
Familiarity with hospital operating room and surgery center protocols
Working knowledge of ServiceMax / CRM tools
Ability to lift 50 pounds, including tools and replacement parts
Ability to travel up to 30% out of territory and take overnight trips as needed
Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments

Benefits

Comp & perks

Robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more
Focused growth and development opportunities
Required training