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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support for advanced medical devices, including installation, maintenance, and customer service. Proficient in managing schedules, communication, and administrative tasks while ensuring high customer satisfaction in a fast-paced environment.
Highest-signal resume keywords
Technical Support SkillsExperience With Advanced Medical DevicesProficiency In Excel, PowerPoint, MS Teams, And SharePointCustomer Service ExcellenceKnowledge Of Surgical Center Protocols
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ElectronicsElectricityMechanicsProblem-SolvingAnalytical ThinkingInstallationMaintenanceSystem UpgradesConnecting Medical Devices To Hospital NetworksAbility To Lift Up To 50 Pounds
Soft Skills
Excellent Verbal And Written Communication SkillsMultitaskingPrioritizationSelf-MotivatedProfessional Communication
Tools & Technologies
ServiceMaxSalesforce
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Customer SatisfactionMedical Safety IssuesHospital Operating Room ExperienceMaintenance Contract OfferingsAdministrative Responsibilities
About the role
Key responsibilities & impact- Provide technical advice to customers, including commissioning, installing, and testing products/equipment
- Perform corrective and preventive maintenance, improvements, system upgrades, and installations
- Establish and maintain high customer satisfaction
- Respond promptly to customer concerns and resolve quality assurance and medical safety issues
- Manage the daily schedule and maintain accurate, timely communication with customers, dispatchers, managers, and regional and cross-functional teams
- Complete administrative responsibilities accurately and on time
- Assist the sales team, clinical team, and internal team, including other on-site service representatives
- Manage inventory, maintain accurate records, and return unused and defective parts
- Promote and sell maintenance contract offerings and assist the sales team within the assigned territory
Requirements
What you’ll need- Associate degree in electronics or an equivalent combination of education and experience
- Strong background in electronics, electricity, and mechanics
- Willingness to work a variable schedule on short notice to meet customer demand
- Proficiency in Excel, PowerPoint, MS Teams, and SharePoint
- Ability to lift up to 50 pounds
- Valid driver’s license with a clean driving record for the past three years
- Excellent verbal and written communication skills
- Proven experience in exceptional customer service
- Ability to multitask, prioritize, and plan work-related activities
- Problem-solving skills, analytical thinking, and professional communication in a fast-paced, high-pressure, customer-focused environment
- Self-motivated, able to travel and work independently with minimal supervision
- Two years of hands-on experience with advanced medical devices and medical lasers
- Proven technical support skills and effective decision-making abilities
- Experience connecting medical devices to hospital networks
- Working knowledge of ServiceMax/Salesforce
- Ability to work independently 20% of the time and in the field 80% of the time
- Ability to travel overnight 50% of the time or as needed
- Must reside in Alberta (preferred) or Manitoba
- Previous experience working in a hospital operating room and knowledge of surgical center protocols (preferred)
- Bachelor’s degree in technology or engineering and training or experience in IT (preferred)
Benefits
Comp & perks- Robust benefits package including health, life, retirement, paid time off, and much more
- Career growth in a highly collaborative and diverse environment
- Inclusive culture
- Employment accommodation during the recruitment process