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Alcon

Manager I – Field Technical Service Engineering, Surgical

Alcon

. Lead a team of 8 to 14 field service engineers installing and supporting Alcon laser, surgical, and diagnostic equipment within the assigned Mid-West service region .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing field service teams, ensuring compliance with regulatory requirements, and achieving financial goals. Proficient in healthcare services and equipment sales, with a focus on customer satisfaction and effective communication.

Highest-signal resume keywords
Leadership ExperienceP&L ManagementHealthcare Services ExpertiseRegulatory ComplianceCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Field Service ManagementProblem ResolutionAnalytical ThinkingMulti-taskingMedical/Ophthalmic Laser Technology Knowledge
Soft Skills
Effective CommunicationTeam MotivationCustomer Satisfaction Focus
Tools & Technologies
ExcelPowerPointMS TeamsSharePointSAPSalesforceServiceMax
Certifications & Qualifications
Bachelor’s Degree or Equivalent ExperienceValid Driver’s License
Industry Keywords
Healthcare ServicesSurgical EquipmentDiagnostic EquipmentHospital Operating Room ProtocolsSurgery Center Protocols

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Lead a team of 8 to 14 field service engineers installing and supporting Alcon laser, surgical, and diagnostic equipment within the assigned Mid-West service region
  • Provide comprehensive service and sales support on all Alcon equipment
  • Maintain positive working relationships with customers, field sales, clinical teams, and regional managers
  • Maintain customer satisfaction through timely solutions to multifaceted issues
  • Meet or exceed annual regional goals through established metrics
  • Ensure compliance with regulatory requirements assigned to the region’s Field Service Engineers
  • Achieve financial goals and control expenses within budgetary guidelines
  • Support service contracts and time-material revenue in partnership with the internal sales team
  • Co-travel with direct reports to assess capabilities and provide feedback and coaching
  • Hire, develop, train, motivate, and lead Field Service Engineers
  • Implement team work objectives, performance reviews, and disciplinary action within Alcon guidelines
  • Perform monthly reports, projects, and other duties assigned by service management

Requirements

What you’ll need
  • Bachelor’s Degree or equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)
  • Ability to fluently read, write, understand, and communicate in English
  • 5 Years of Relevant Experience
  • 3 Years of Demonstrated Leadership
  • Current valid driver’s license and good driving record over the last three years
  • Ability to work independently from home office 40% and in the field 60%, traveling within the assigned region with overnight stays as required
  • Ability to travel overnight 50% of the time or as needed
  • Experience managing a business segment with P&L responsibilities
  • Track record of daily multi-tasking, setting priorities, and scheduling work activities
  • Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments
  • Availability for on-call support before and after normal working hours
  • Proficiency with Excel, PowerPoint, MS Teams, and SharePoint
  • Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM
  • Ability to influence and communicate effectively with cross-functional teams
  • Five years of experience in healthcare services or equipment sales
  • 2+ years leading people, managing projects, and influencing organizations
  • Experience leading and motivating service teams
  • Knowledge of medical/ophthalmic laser technology
  • Familiarity with hospital operating room and surgery center protocols
  • Familiarity with connecting medical devices to hospital networks

Benefits

Comp & perks
  • Focused growth and development opportunities
  • Health insurance
  • Life insurance
  • Retirement benefits
  • Flexible time off for exempt associates
  • PTO for hourly associates