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Senior Associate, Clinical Applications Service & Support
Alcon. Provide hands-on clinical training and ongoing education to surgeons and operating room staff on the approved use of Alcon's cataract and refractive surgical device portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical training and support for surgical devices, with a strong focus on customer engagement, compliance, and quality standards. Proficient in delivering education and technical support to healthcare professionals while managing multiple priorities in dynamic environments.
Highest-signal resume keywords
Clinical TrainingCustomer EngagementTechnical SupportRegulatory ComplianceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical SupportMedical DevicesSurgical TechnologiesTraining DeliveryProblem-SolvingOrganizational Skills
Soft Skills
Excellent CommunicationRelationship-BuildingPresentation Skills
Certifications & Qualifications
Bachelor's Degree in OrthopticsBachelor's Degree in Optometry
Industry Keywords
GxP RequirementsStandard Operating ProceduresHealthcareSurgical EnvironmentsContinuous Improvement
About the role
Key responsibilities & impact- Provide hands-on clinical training and ongoing education to surgeons and operating room staff on the approved use of Alcon's cataract and refractive surgical device portfolio
- Deliver on-site and remote clinical application support, respond to customer inquiries, troubleshoot clinical and technical issues, and support equipment installations and software upgrades with Field Service Engineers and Sales Representatives
- Collaborate with customers and internal teams to ensure successful adoption of new technologies and maintain customer engagement and satisfaction through proactive support and follow-up
- Support medical congresses, workshops, demonstrations, wet labs, and educational events
- Gather and share clinical insights contributing to continuous product and service improvement
- Document site visits, report adverse events and device deficiencies, maintain certifications, and adhere to GxP requirements, Standard Operating Procedures, company policies, regulatory requirements, and quality standards
Requirements
What you’ll need- Bachelor's Degree in Orthoptics, Optometry
- Minimum of 2 years of experience in clinical support, medical devices, healthcare, surgical environments, or a related customer-facing technical role
- Experience delivering training, education or clinical support to healthcare professionals
- Strong technical aptitude with the ability to learn and explain complex surgical technologies and medical devices
- Excellent communication, presentation, and relationship-building skills with the ability to engage effectively with surgeons, clinical staff, and cross-functional teams
- Strong organizational and problem-solving skills with the ability to manage multiple priorities in a dynamic environment
- Commitment to compliance, quality, patient safety, and continuous improvement
- Fluency in the local language; proficiency in English preferred
Benefits
Comp & perks- Applicable variable compensation (including bonus)
- Country-specific subsidized benefits
- Continuous learning opportunities
- Professional development
- Career growth