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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in field service for medical devices, including installation, maintenance, and customer support, while effectively managing schedules and communication with cross-functional teams. Proficient in troubleshooting, networking, and utilizing relevant software tools to enhance operational efficiency.
Highest-signal resume keywords
Field Service ExperienceMedical Device SupportNetworking KnowledgeCustomer Service SkillsTechnical Support Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ElectronicsMechanical SystemsTroubleshootingAnalytical SkillsCloud TechnologyEHR / EMR SystemsDICOM CommunicationServiceMax / CRM ToolsInstallation ActivitiesCorrective Maintenance
Soft Skills
Professional CommunicationCustomer Relationship ManagementIndependent WorkTime ManagementFlexibility
Tools & Technologies
ExcelPowerPointMicrosoft TeamsSharePointHospital NetworksSurgery Center Protocols
Certifications & Qualifications
Associate’s DegreeBachelor's Degree in IT / Electronics
Industry Keywords
Field ServiceMedical DevicesIT SupportHospital NetworksFirewalls
Tech Stack
Tools & technologiesCloudFirewalls
About the role
Key responsibilities & impact- Lead planning and installation activities for Alcon connected products
- Coordinate with customer IT teams and Alcon Commercial teams to ensure successful system implementation and operations
- Perform corrective maintenance, retrofits, upgrades, and other required field service activities
- Address customer concerns, quality assurance matters, and medical safety issues
- Provide and support technical on-the-job training
- Manage daily schedules and communicate with customers, dispatch, managers, regional teams, and cross-functional partners
- Maintain administrative responsibilities accurately and on time
- Support Sales, Clinical, In-house Teams, and other Field Engineers as needed
- Manage inventory, maintain accurate records, and return unused and failed parts
- Promote service contract offerings and partner with the Inside Sales Specialist to support service agreement sales within the assigned territory
Requirements
What you’ll need- Background in electronics, IT, medical devices, field service, or a related technical environment, supported by relevant education and/or practical experience
- Approximately 2+ years of IT and/or medical device field service experience is preferred
- Strong understanding of networking, electronics, and mechanical systems
- Experience connecting medical devices to hospital or surgery center networks is highly valued
- Ability to work independently with minimal supervision and effectively manage multiple priorities, schedules, and customer needs
- Strong analytical and troubleshooting skills
- Exceptional customer service and professional written and verbal communication skills
- Working knowledge of Excel, PowerPoint, Microsoft Teams, and SharePoint
- Ability to lift up to 50 pounds
- Current valid driver's license and ability to maintain a good driving record
- Flexibility to work additional or non-standard hours on short notice and participate in on-call support outside normal working hours
- Ability to work approximately 80% in the field and 20% from a home office
- Ability to travel overnight approximately 50% of the time, or as business needs require
- Associate’s degree or equivalent years of directly related experience
- Ability to fluently read, write, understand, and communicate in English
- 2 years of relevant experience
- Bachelor's Degree in IT / electronics preferred
- Five years of IT / medical device field service experience
- Field service supporting medical devices, hospital networks and firewalls
- EHR / EMR systems and DICOM communication
- Solid understanding of cloud technology
- Working remotely in a customer-facing position and handling difficult customer situations
- Proven technical support skills and effective decision-making capabilities
- Familiarity with hospital operating room and surgery center protocols
- Practical knowledge of ServiceMax / CRM tools
Benefits
Comp & perks- Focused growth and development opportunities
- Health insurance
- Life insurance
- Retirement benefits
- Flexible time off for exempt associates