Account Manager, Manufacturing Sector

Alcumus

. Manage a portfolio of existing clients in the oil and gas, mining, utilities, and manufacturing sectors .

Posted 11/6/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Account Management and Customer Success, with a strong focus on retention, growth, and relationship building within the oil and gas, mining, utilities, and manufacturing sectors. Proficient in CRM management, sales forecasting, and developing strategic account plans to drive measurable outcomes.

Highest-signal resume keywords

B2B Account ManagementCustomer Relationship ManagementSales ForecastingRetention and Growth TargetsOil and Gas Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GrowthSales ClosingAccount MappingCRM ManagementBusiness Development

Soft Skills

Executive PresenceRelationship BuildingProactive Networking

Industry Keywords

SaaS EnvironmentUtilities SectorManufacturing SectorMining SectorCustomer Success

About the role

Key responsibilities & impact

Manage a portfolio of existing clients in the oil and gas, mining, utilities, and manufacturing sectors
Own gross retention and renewals
Manage renewal commitments and customer churn risks
Identify, qualify, and close growth opportunities within existing accounts
Develop account plans and ROI-based expansion proposals
Build relationships with users, economic decision-makers, and executives
Lead structured QBRs/EBRs
Track product adoption and account health
Connect customer objectives to measurable outcomes in compliance, risk reduction, and operational efficiency
Maintain accurate data in the CRM
Provide weekly and monthly renewal and growth forecasts
Participate in account and business opportunity reviews
Collaborate with Customer Success, Implementation, Product, Support, Marketing, and GTM teams
Serve as the internal voice of the customer
Share customer feedback with the relevant teams
Report to the VP, Customer Success & Growth

Requirements

What you’ll need

3+ years of experience in B2B account management, revenue-owning Customer Success, or full-cycle sales, ideally in a SaaS environment
Demonstrated success achieving retention and account growth targets in a revenue-targeted role
Experience in the oil and gas, mining, utilities, or manufacturing sectors is an asset
Strong business acumen and the ability to identify, present, and close growth opportunities
French-English bilingualism is an asset
Excellent executive presence and the ability to lead business reviews with vice presidents and senior executives
Rigorous approach to CRM management and sales forecasting
Willingness to travel to strategic customer sites as needed
Strong customer relationship management, business development, and closing skills
Strong business development (“hunter”) mindset
Experience managing complex, large enterprise accounts
Excellent account-mapping skills
Comfortable discussing contracts, renewals, pricing, value propositions, and business opportunities
Ability to develop a strong understanding of the product and platform and communicate their value proposition
Ability to work effectively with Customer Success Managers
Proactive approach to industry networking, events, relationship building, and LinkedIn
Existing network in the target industries is preferred
Experience in the manufacturing sector or related industries is an asset

Benefits

Comp & perks

Integrated mental health and wellness support
Vacation starting at three weeks
Wellness days and an annual giving day
Comprehensive medical and dental coverage
Company-wide year-end shutdown
LinkedIn Learning license for upskilling and professional development
Recruitment process with a response to applications within 15 business days
Recruitment process accommodations available upon request