Bilingual Account Manager – Manufacturing/Utilities

Alcumus

. Own a portfolio of existing customers across Oil & Gas, Mining, Utilities, and Manufacturing .

Posted 11/6/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$80,000 - CA$100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Account Management and Customer Success, with a strong focus on retention and expansion strategies within the Oil & Gas, Mining, Utilities, and Manufacturing sectors. Proficient in building relationships with stakeholders and delivering measurable outcomes through effective account planning and CRM management.

Highest-signal resume keywords

B2B Account ManagementCustomer SuccessRetention and Expansion TargetsCRM ManagementBilingual in French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MappingForecastingROI-Driven Business CasesProduct KnowledgeValue Proposition Articulation

Soft Skills

Strong Commercial InstinctsExecutive PresenceRelationship BuildingDynamic and ResilientResults-Oriented

Tools & Technologies

CRM Software

Industry Keywords

Oil & GasMiningUtilitiesManufacturingSaaS

About the role

Key responsibilities & impact

Own a portfolio of existing customers across Oil & Gas, Mining, Utilities, and Manufacturing
Manage gross retention and renewal outcomes
Run disciplined renewal motions and proactively manage churn risk
Identify, qualify, and close expansion opportunities within existing accounts
Build account plans mapping whitespace across customer organizations
Develop ROI-driven expansion business cases
Build trusted, multi-threaded relationships from users to economic buyers and executive sponsors
Conduct QBRs/EBRs
Monitor product adoption and health metrics and close usage gaps
Connect customer objectives to measurable compliance, risk-reduction, and operational-efficiency outcomes
Maintain accurate CRM records and deliver weekly and monthly renewal and expansion forecasts
Participate in account and deal reviews
Partner with Customer Success, Implementation, Product, and Support
Advocate for customers internally and feed customer insights to Product, Marketing, and GTM leadership
Report to the VP, Customer Success & Growth

Requirements

What you’ll need

3+ years of B2B account management, customer success with revenue ownership, or full-cycle sales experience — SaaS preferred
Track record of hitting retention and expansion targets in a quota-carrying role
Experience with industrial sectors — Oil & Gas, Mining, Utilities, or Manufacturing — an asset
Strong commercial instincts and ability to identify, develop, and close expansion opportunities
Bilingual in both French and English
Executive presence and ability to run business reviews with VP or C-suite audiences
Disciplined CRM and forecasting habits
Willingness to travel to key accounts as required
Experience managing large, complex enterprise accounts and multiple stakeholders
Strong account-mapping skills
Product and platform knowledge and ability to articulate value propositions
Experience working with Customer Success Managers
Industry networking, events, relationship building, and LinkedIn experience
Existing target-industry network ideally
Manufacturing or adjacent industrial-sector experience particularly valuable
Dynamic, motivated, resilient, and results-oriented

Benefits

Comp & perks

Integrated mental health & wellbeing support
Vacation – starting at 3 weeks
Wellness Days & Annual Giving Day
Comprehensive medical and dental coverage
End of the year, company-wide shut down
LinkedIn Learning License for upskilling & development