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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, with a strong focus on account health, strategic insights, and effective communication. Proficient in managing client interactions and leveraging CRM tools to enhance customer success.
Highest-signal resume keywords
Customer Relationship ManagementB2B Customer ServiceCRM ExperienceBilingual French/EnglishAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementRecord-Keeping PracticesUpselling and Cross-SellingCompliance KnowledgeVendor Management
Soft Skills
Excellent CommunicationRelationship-BuildingResults Orientation
Tools & Technologies
CRM Software
Industry Keywords
Health and SafetyGRC
About the role
Key responsibilities & impact- Develop and maintain strong, lasting relationships with a portfolio of key clients
- Act as a trusted advisor and provide strategic insights
- Monitor industry trends, competitor activity, and market developments
- Proactively manage account health and resolve issues promptly
- Serve as the primary point of contact via email, phone, and virtual meetings
- Maintain accurate and comprehensive records in the CRM
- Collaborate with Sales, Product, and Technical teams on escalations and customer support
- Lead onboarding, organize training sessions, and create customer resources
- Identify upselling and cross-selling opportunities
- Prepare and present reports on account status, product usage, and recommendations
- Manage escalations in accordance with company SLAs
- Report to the Director, Customer Success
Requirements
What you’ll need- 2 to 5 years of proven experience in customer relationship management or customer service in a B2B environment
- Excellent communication and relationship-building skills, with the ability to engage clients at various organizational levels
- Strong results orientation, with solid analytical and problem-solving skills
- Good understanding of compliance, vendor management, or health and safety matters is an asset
- French/English bilingualism required
- Knowledge of or experience with similar platforms (compliance, vendor management, GRC) is an asset
- Advanced English proficiency required
- Experience with a CRM and rigorous record-keeping practices
Benefits
Comp & perks- Hybrid work policy
- Integrated mental health and wellness support
- Vacation starting at 3 weeks
- Wellness days and an annual volunteer day
- Comprehensive medical and dental coverage
- Company-wide year-end closure
- LinkedIn Learning license for upskilling and professional development
- Recruitment process with the option to request accommodations