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Alcumus

Customer Success Manager, French

Alcumus

. Own day-to-day relationships for assigned global customer accounts and serve as the consistent point of contact throughout the customer journey .

Posted 10/10/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management, focusing on account planning, customer health management, and product adoption. Proficient in analyzing customer data to drive insights and enhance customer relationships across global organizations.

Highest-signal resume keywords
Customer Success ManagementAccount PlanningData AnalysisSaaS ExperienceFluent Communication in French, German, and English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Health ManagementAccount ManagementProduct AdoptionRenewal Rate OptimizationChange Management
Soft Skills
Excellent CommunicationInterpersonal SkillsPresentation SkillsStakeholder Management
Tools & Technologies
SalesforceTotangoCRM PlatformsCustomer Success Tools
Industry Keywords
Customer JourneyGlobal OrganizationsCustomer AdvocacyBusiness ReviewsCustomer Feedback

About the role

Key responsibilities & impact
  • Own day-to-day relationships for assigned global customer accounts and serve as the consistent point of contact throughout the customer journey
  • Achieve world-class renewal rates and identify expansion opportunities
  • Understand each customer's goals, challenges, success criteria, operating model, and value expectations
  • Maintain accurate account information, success plans, action items, and customer health indicators in customer success systems
  • Execute account engagement plans through standing calls, strategic check-ins, business reviews, and customer follow-up
  • Support onboarding, product adoption, change management, and customer education activities
  • Identify renewal risks and expansion opportunities and coordinate with Sales, Support, Product, Finance, and Professional Services
  • Monitor customer health, satisfaction, product usage, and feedback to identify potential risks
  • Coordinate internal action plans, track progress, communicate updates, and escalate priority issues while maintaining customer communication and follow-through
  • Collaborate with internal teams to deliver a unified customer experience and smooth customer-lifecycle handoffs
  • Share product feedback, enhancement requests, and business insights as the voice of the customer
  • Contribute to customer advocacy opportunities including references, case studies, and success stories
  • Report to the Director, Global Clients

Requirements

What you’ll need
  • Bachelor's degree in business, Management, or related field, or equivalent relevant experience
  • 3+ years of experience in Customer Success, Account Management, Client Success, SaaS, or related customer-facing field
  • At least 1 year of experience working for global organizations, across multiple continents and time zones
  • Strong understanding of customer success best practices, account planning, adoption, retention, and customer health management
  • Excellent communication, interpersonal, presentation, and stakeholder management skills
  • Ability to analyze customer data, identify insights, and use those insights to support account planning and decision-making
  • Familiarity with Salesforce, Totango, CRM platforms, customer success tools, or similar systems; familiar platforms should be noted in your CV
  • Fluent professional communication skills in French, German, and English are required
  • Up to 25% travel required
  • Valid passport required
  • Successful completion of a background check required

Benefits

Comp & perks
  • Work with a global team across North America and international regions
  • Be part of a company where culture is a top reason people stay and grow their careers
  • Generous paid time off
  • Remote work flexibility
  • Internet allowance
  • All job offers are contingent on successful completion of a background check