Client Platform Engineer

Alectrona

. Lead professional services engagements for organizations running Apple at scale .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep expertise in managing Apple devices across various environments, with proficiency in enterprise Apple device management platforms and the ability to troubleshoot complex technical issues. Capable of leading professional services engagements, mentoring colleagues, and effectively communicating technical concepts to non-technical audiences.

Highest-signal resume keywords

Apple Device ManagementMDM ExpertiseShell ScriptingAPI IntegrationsProfessional Services Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Apple Management StackDeclarative Device ManagementAutomated Device EnrollmentConfiguration ProfilesTCP/IPDNSDHCPVulnerability ManagementCIS BenchmarksNIST 800-53

Soft Skills

MentoringCommunicationProblem-SolvingFlexibilityCustomer Engagement

Tools & Technologies

Jamf ProMicrosoft IntuneOmnissa Workspace ONEAddigyMosyleGoogle WorkspaceActive DirectoryOktaSAMLOIDC

Certifications & Qualifications

Four-Year DegreeRelevant Certifications

Industry Keywords

Managed ServicesEndpoint DetectionSecurity ToolingProject ScopingTechnical Support

Tech Stack

Tools & technologies

DNSJamfMacOSTCP/IP

About the role

Key responsibilities & impact

Lead professional services engagements for organizations running Apple at scale
Design, deploy, and hand over Apple management platforms, including MDM, identity, patching, security tooling, and integrations
Own services engagements end to end by scoping, planning, running, documenting, and closing projects
Manage personal time and projects with flexibility and autonomy
Troubleshoot escalated issues using packet captures, log analysis, protocol-level MDM debugging, and macOS troubleshooting
Understand and deploy automations, vendor API integrations, custom agents, and deployment tooling
Challenge customers when proposed plans will not survive production and recommend better approaches
Run scoping calls, uncover business drivers, and explain project requirements in plain language
Support small and medium business managed services customers
Provide technical support and guidance, record notes, update documentation, and resolve tickets within SLA targets
Mentor engineers and colleagues
Help shape new products and services based on field experience
Perform responsibilities in alignment with Alectrona’s values, mission, and purpose
Promote a positive, inclusive workplace

Requirements

What you’ll need

High mid-level to senior-level role
Deep experience managing Apple devices in varied environments
Solid hands-on expertise in at least two enterprise Apple device management platforms
Ability to quickly learn additional platforms, including Jamf Pro, Microsoft Intune, Omnissa Workspace ONE, Fleet, Iru (formerly Kandji), Addigy, and Mosyle
Understanding of the Apple management stack, including MDM, Declarative Device Management, Automated Device Enrollment, Apple Business, APNs, configuration profiles, TCC and PPPC, FileVault, code signing and notarization, and Platform SSO
Experience migrating fleets between management platforms
Confidence writing and troubleshooting Shell scripts
Familiarity with Git, code review, CI, testing, and packaging
Ability to leverage APIs, webhooks, and automation workflows
Familiarity with TCP/IP, DNS, DHCP, routing, 802.1X, VPN, proxies, and TLS inspection
Experience with Platform SSO, WebAuthn, Entra ID, Okta, Google Workspace, Active Directory, SAML, OIDC, SCIM, Kerberos, and certificate authorities
Knowledge of CIS Benchmarks, NIST 800-53, SOC 2, ISO 27001, endpoint detection tooling, and vulnerability management
Experience delivering paid professional services or consulting to external customers
Experience supporting end users and small businesses in a managed services operation
Ability to explain complex technical work to non-technical audiences
Experience participating in discovery, kickoff, and project scoping calls
Fluent English language proficiency (required)
Four-year degree, or equivalent in experience and knowledge
Ability to obtain relevant certifications quickly; certifications are expected within the first few months if not already held

Benefits

Comp & perks

401(k) with 6% non-elective company contribution
Group medical insurance (99% paid by Alectrona)
Dental insurance (99% paid by Alectrona)
Vision insurance (99% paid by Alectrona)
Unlimited vacation policy
Fully remote work
Meet in person a few times per year
Conference presentation opportunities