Alectrona

Platform Engineer

• Lead professional services engagements for organizations running Apple at scale
• Design, deploy, and hand over Apple management platforms, including MDM, identity, patching, security tooling, and integrations
• Own services engagements end to end by scoping, planning, running, documenting, and closing projects
• Manage personal time and projects with flexibility and autonomy
• Troubleshoot escalated issues using packet captures, log analysis, protocol-level MDM debugging, and macOS troubleshooting
• Understand and deploy automations, vendor API integrations, custom agents, and deployment tooling
• Challenge customers when proposed plans will not survive production and recommend better approaches
• Run scoping calls, uncover business drivers, and explain project requirements in plain language
• Support small and medium business managed services customers
• Provide technical support and guidance, record notes, update documentation, and resolve tickets within SLA targets
• Mentor engineers and colleagues
• Help shape new products and services based on field experience
• Perform responsibilities in alignment with Alectrona’s values, mission, and purpose
• Promote a positive, inclusive workplace

Client Platform Engineer