Manager, Customer Engagement

Aledade, Inc.

. Quarterback the end-to-end product launch lifecycle for assigned portfolios such as Quality, Affordability, or Care Programs .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing product launch lifecycles and coordinating cross-functional teams within healthcare services. Proficient in utilizing AI tools for content development and maintaining project tracking structures to enhance operational efficiency.

Highest-signal resume keywords

Product Launch ManagementHealthcare Technology ExperienceValue-Based Care KnowledgeAI Tool UtilizationCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementContent DevelopmentWorkflow AutomationPrimary Care WorkflowsComplex Project NavigationAI Prompt EngineeringCommunication StrategyRecruitment ManagementTraining Material DevelopmentFeedback Loop Coordination

Soft Skills

Consultative SkillsetAttention to DetailCuriosityInfluential LeadershipPresentation Skills

Tools & Technologies

Monday.comPendoSalesforceZendeskAI Tools

Industry Keywords

Healthcare ServicesProduct OperationsClient SolutionsValue-Based Care ContractsCustomer Success

About the role

Key responsibilities & impact

Quarterback the end-to-end product launch lifecycle for assigned portfolios such as Quality, Affordability, or Care Programs
Coordinate cross-functionally across Product, Business, Legal, and Field teams to track technology releases
Lead messaging development and align release importance to communication tiering
Build, write, and finalize enablement materials including live training slides, newsletters, email templates, Pendo guides, and Zendesk Knowledge Base articles
Use internal AI tools to scale draft content production while following communication strategy and compliance/legal review protocols
Serve as gatekeeper for early-phase product testing
Formulate practice selection criteria and manage recruitment, eligibility, and launch of new features/programs
Coordinate qualitative feedback loops during beta testing
Maintain project tracking structures and communication channels for cross-functional accountability
Schedule, package, and socialize release communications through newsletters, webinars, and other field and practice channels
Ensure customers understand and can leverage product and program releases to support value-based care performance

Requirements

What you’ll need

Bachelor’s Degree with 5 or more years of experience in customer success, client solutions, professional services, or product operations
Prior experience at a healthcare services or healthcare technology company
Strong familiarity with primary care workflows and value-based care contracts
Proven ability to independently scope, map, and navigate complex or ambiguous projects
Highly consultative skillset with a strong sense of curiosity
Initiative to take on ambiguous challenges and "make the unknown known"
Willingness to learn and actively utilize AI tooling in daily work to automate and scale workflows, including content development
Ability to lead existing or well-defined tasks with minimal guidance
Extreme attention to detail across deliverables
Familiarity with AI prompt engineering or workflow automation
Experience with Monday.com, Pendo, Salesforce, or Zendesk preferred
Ability to lead by influence in a matrixed environment
Strong presentation skills for explaining complex technical and operational concepts to senior-level audiences
Sitting for prolonged periods of time
Extensive use of computers and keyboard
Willingness to travel 2-4 trips/year to headquarters or retreat locations

Benefits

Comp & perks

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
Equal opportunity employer