Aledade, Inc.

Account Manager

• Develop and nurture lasting relationships with physicians, providers, and healthcare system executives
• Support and enhance financial and quality performance across performance metrics
• Own account relationships across financial performance, quality management, clinical management, population health, care management training, HEDIS and STARs performance, and operational enhancements
• Use data analytics tools to monitor and communicate practice performance against key objectives and strategic plans
• Develop project plans to achieve key organizational objectives
• Assist in training office staff, physicians, and providers on processes and technologies
• Assess practice and staff training needs
• Communicate contract goals and current performance at organizational, site, and provider levels
• Coordinate with internal and external stakeholders to develop executive-facing presentations and memos
• Present practice performance, financial outcomes/projections, and contract terms to external executives
• Advise central leadership by surfacing root causes affecting practice performance
• Take on additional duties as organizational needs and priorities evolve

Pharmacist

• Conduct and handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting performance goals
• Collaborate with patients to identify and remove barriers to medication adherence and escalate clinical barriers to a pharmacist
• Overcome patient objections and reluctance through influence, empathy, and education to secure commitment to medication adherence
• Coordinate with medical providers or pharmacies to ensure prescription refills occur as scheduled
• Accurately document interactions, outcomes, and identified barriers in appropriate systems
• Identify opportunities to enhance pharmacy workflows and processes
• Participate in training and peer-to-peer learning to build expertise in pharmacy quality metrics such as STARs
• Provide feedback, share best practices, and assist employees in achieving program, departmental, and organizational goals
• Perform other duties as assigned

Outreach Specialist, Pharmacy

Data Engineer

• Maintain, improve, and expand data models and Databricks pipelines
• Develop and implement scalable and performant solutions
• Partner with Engineering Managers, Product Managers, and stakeholders throughout Aledade to develop and execute technical roadmaps using Agile processes
• Mentor and coach more junior engineers
• Conduct thorough pull request reviews for other developers and receive critical feedback on your own work
• Turn complex healthcare data into well-defined insights about patients and their interactions with the healthcare system
• Help partner practices understand their patients and ensure they receive needed care
• Monitor and observe models in action to ensure they drive impact across the company

Senior Software Engineer – Data & Algorithm Engineering

Full-stack Engineer

• Own and extend the MCP Gateway and connector platform
• Build and harden MCP server integrations with systems including Glean, Slack, Jira, Snowflake, Salesforce, Monday, Tableau, and Databricks
• Own authentication, scopes, tenancy, rate limiting, and read/write policy enforcement for non-BAA tools
• Partner with Security and platform owners on safe-by-default access paths
• Run the marketplace publishing pipeline, including versioning, CI/CD, plugin PR review, and release hygiene
• Build and maintain shared plugins, skills, hooks, and Spec-Driven Development tooling
• Maintain authorship guides enabling other teams to contribute
• Extend platform observability, model-gateway configuration, and cost attribution
• Improve telemetry so adoption, tool-call health, and inference spend are attributable by team, workload, and model
• Define model routing and build benchmarks and evaluation harnesses for evidence-based model selection
• Build infrastructure mapping agent outputs into a browsable, searchable, commentable surface
• Support discovery, tagging, viewer engagement instrumentation, comments, expiry, and share notifications
• Run office hours and brownbags, mentor engineers on agentic-coding and plugin-authorship patterns
• Triage and deduplicate inbound feature requests
• Carry on-call for marketplace-published artifacts and gateway availability

Senior Software Engineer II, AI Enablement

Supervisor

• Direct daily outbound and inbound workflows to ensure high-quality patient engagement, operational efficiency, and timely care management support
• Monitor productivity, documentation accuracy, and escalation activity to achieve team KPIs, including enrollment, contact, conversion, and abandonment rates
• Oversee inbound enrollment, onboarding, and care management queues
• Manage complex operational escalations through cross-functional collaboration
• Identify workflow bottlenecks, leverage data insights, and implement best practices
• Lead, coach, and mentor a remote team of Outreach Specialists and Coordinators
• Conduct regular 1:1 coaching sessions, performance reviews, and individual development planning
• Foster an inclusive, empathetic, and patient-centered culture
• Identify skill gaps and coordinate ongoing training programs
• Partner with stakeholders and medical practices to eliminate care barriers and optimize the patient journey
• Support testing, iteration, and scaling of workflows for the CMS ACCESS model and AI engagement platform
• Represent the team in departmental meetings and communicate performance outcomes, operational risks, and workflow updates to leadership
• Lead or support special operational initiatives

Supervisor, Patient Solutions

Nurse

• Review patients entering the ACCESS program using integrated lab data to identify missing baseline tests, verify clinical indications, diagnosis codes, and elapsed time against standing orders for eCKM and CKM tracks
• Release standing lab orders in the EHR under the Regional ACCESS Director's authority
• Document medical necessity and ordering intent to meet Medicare clinical laboratory billing requirements
• Manage daily order queues with speed, precision, and high clinical accuracy to maintain turnaround targets and prevent enrollment delays
• Act as a subject matter expert on lab ordering processes and workflows
• Provide clinical expertise to support the interdisciplinary care team
• Identify friction, error-prone steps, and automation opportunities to optimize initial operations
• Partner with stakeholders to test workflows, resolve clinical blockers, and drive operational improvements
• Expand into patient and provider outreach through the Five9 telephony platform as the program grows
• Perform other duties as assigned

Registered Nurse, ACCESS Program

Security Engineer

• Design, build, and operate solutions that continuously improve and automate security capabilities
• Leverage data to understand security trends, metrics, and improvement opportunities
• Execute security posture improvements with cross-functional stakeholders
• Lead and enhance incident response, including analysis, containment, mitigation, resolution, and remediation
• Craft and refine security program documentation, including policies, standards, baselines, and standard operating procedures
• Mentor and coach junior engineers or analysts
• Secure enterprise, cloud-native environments, and applications
• Build resilient identity pipelines using Security-as-Code and API-first automation