Outreach Specialist

Aledade, Inc.

. Conduct outbound and inbound outreach calls when automated workflows fail or require manual intervention .

Posted 10/26/2026full-timeRemote • United StatesJuniorMid-Level💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare outreach and patient engagement, with a strong focus on meeting performance metrics and maintaining HIPAA compliance. Proficient in managing high-volume patient inquiries and utilizing EHR systems for accurate documentation.

Highest-signal resume keywords

Healthcare Outreach ExperiencePatient Engagement StrategiesEHR Systems ProficiencyHigh-Volume Environment PerformanceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationClinical Metric CollectionBlood Pressure Monitor TroubleshootingDocumentation AbilitiesPatient OnboardingClinical Triage HandoffsPerformance Metrics TrackingWorkflow TestingValue-Based Care ModelsMedicare Advantage Familiarity

Soft Skills

Interpersonal CommunicationVerbal CommunicationWritten CommunicationOrganizational SkillsDetail-Oriented

Tools & Technologies

Care Management SoftwareElectronic Health Record (EHR) Systems

Industry Keywords

Patient EngagementCare ManagementTelephonic Patient EngagementOperational BenchmarksCross-Functional Collaboration

About the role

Key responsibilities & impact

Conduct outbound and inbound outreach calls when automated workflows fail or require manual intervention
Assist patients with onboarding, clinical metric collection, and blood pressure monitor troubleshooting
Deliver engagement nudges to prompt completion of outstanding care management tasks and support ongoing care continuity
Manage high-volume inbound queue requests, SMS fallout, patient inquiries, and onboarding/enrollment support
Process webform exceptions and execute timely clinical triage handoffs to RNs and Pharmacists as needed
Meet operational benchmarks for call volume, contact rates, conversion, and device onboarding while maintaining accurate documentation and HIPAA compliance
Provide timely, clear, and professional communication regarding follow-ups, care plans, and practice policies
Document patient interactions and maintain up-to-date records in EHRs/CRMs
Track and report patient engagement metrics and participate in workflow testing
Respond to time-sensitive updates and adjust priorities for critical outreach needs
Collaborate cross-functionally to advance patient engagement strategies and organizational goals

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 2 years of experience in healthcare outreach, care coordination, or telephonic patient engagement
Proven track record in high-volume environment with the ability to meet performance metrics (i.e. Activation, conversion, etc.)
Regular and predictable attendance
Excellent interpersonal, verbal, and written communication skills
Strong organizational and documentation abilities
Detail-oriented with the ability to manage multiple priorities efficiently
Ability to work shifts between 8:00 AM – 8:00 PM EST, including evenings and Saturdays as needed
Familiarity with value-based care models and Medicare Advantage preferred
Experience with care management software and Electronic Health Record (EHR) systems preferred
Prolonged periods of sitting at a desk and working on a computer

Benefits

Comp & perks

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
Company bonus
Broad range of other benefits