Outreach Specialist, Pharmacy

Aledade, Inc.

. Conduct and handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting performance goals .

Posted 9/23/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient outreach and medication adherence, utilizing strong verbal communication and negotiation skills to build rapport and overcome objections. Proficient in call center operations and electronic health records, with a focus on enhancing pharmacy workflows and achieving quality metrics.

Highest-signal resume keywords

Patient Outreach ExperienceCall Center OperationsElectronic Health Records (EHR)Verbal Communication SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center PlatformsMicrosoft ExcelGoogle SheetsDocumentation AccuracyPharmacy Workflow Enhancement

Soft Skills

Active ListeningEmpathyOrganizational SkillsAttention to DetailAdaptability

Tools & Technologies

Electronic Health Records (EHR)Call Center Software

Industry Keywords

Medication AdherencePatient EngagementPharmacy Quality MetricsSTARs

About the role

Key responsibilities & impact

Conduct and handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting performance goals
Collaborate with patients to identify and remove barriers to medication adherence and escalate clinical barriers to a pharmacist
Overcome patient objections and reluctance through influence, empathy, and education to secure commitment to medication adherence
Coordinate with medical providers or pharmacies to ensure prescription refills occur as scheduled
Accurately document interactions, outcomes, and identified barriers in appropriate systems
Identify opportunities to enhance pharmacy workflows and processes
Participate in training and peer-to-peer learning to build expertise in pharmacy quality metrics such as STARs
Provide feedback, share best practices, and assist employees in achieving program, departmental, and organizational goals
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Regular and predictable attendance
Ability to work any shift between 8 AM - 7 PM EST with potential evening and Saturday coverage as dictated by business needs
Excellent verbal communication, active listening, and negotiation skills
Ability to overcome objections and build rapport with patients or customers
Proficient with call center platforms and electronic health records (EHR) platforms
Proficient in Microsoft Excel and Google Sheets
Ability to work in a fast paced environment and adapt quickly to change
Strong organizational skills with attention to detail and accuracy
Must have access to reliable high speed internet connection
Prolonged periods of sitting at a desk and working on a computer

Benefits

Comp & perks

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
Comprehensive benefits package
Collaborative, inclusive and remote-first culture