Supervisor, Patient Solutions

Aledade, Inc.

. Direct daily outbound and inbound workflows to ensure high-quality patient engagement, operational efficiency, and timely care management support .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient outreach operations, ensuring high-quality engagement and operational efficiency. Proven ability to lead and mentor teams while leveraging data insights to drive performance improvements and optimize patient journeys.

Highest-signal resume keywords

Patient Outreach ManagementCall Center OperationsCross-Functional CollaborationTeam LeadershipKPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance ReviewWorkflow OptimizationTraining CoordinationCare Management

Soft Skills

Strong Communication SkillsEmpathyCoachingAdaptabilityInclusivity

Tools & Technologies

Call Center PlatformsTelephony Systems

Industry Keywords

Patient EngagementOperational EfficiencyCare BarriersEnrollmentCustomer Service

About the role

Key responsibilities & impact

Direct daily outbound and inbound workflows to ensure high-quality patient engagement, operational efficiency, and timely care management support
Monitor productivity, documentation accuracy, and escalation activity to achieve team KPIs, including enrollment, contact, conversion, and abandonment rates
Oversee inbound enrollment, onboarding, and care management queues
Manage complex operational escalations through cross-functional collaboration
Identify workflow bottlenecks, leverage data insights, and implement best practices
Lead, coach, and mentor a remote team of Outreach Specialists and Coordinators
Conduct regular 1:1 coaching sessions, performance reviews, and individual development planning
Foster an inclusive, empathetic, and patient-centered culture
Identify skill gaps and coordinate ongoing training programs
Partner with stakeholders and medical practices to eliminate care barriers and optimize the patient journey
Support testing, iteration, and scaling of workflows for the CMS ACCESS model and AI engagement platform
Represent the team in departmental meetings and communicate performance outcomes, operational risks, and workflow updates to leadership
Lead or support special operational initiatives

Requirements

What you’ll need

High School Diploma
3+ years of supervisory experience in patient outreach, customer service, or call center ops
Strong verbal and written communication skills
Experience with Call Center Platforms and telephony systems
Proven ability to thrive and adapt in a fast-paced environment as program scope evolves
Strong cross-functional collaboration skills, with a track record of translating team KPI data into actionable operational improvements
Flexibility to work shift schedules aligned with Eastern Standard Time (EST), including occasional evening and Saturday coverage as needed
Prolonged periods of sitting at a desk and working on a computer

Benefits

Comp & perks

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options