Senior Customer Success Manager

Alembic Technologies, Inc.

. Lead implementation projects for enterprise B2B SaaS customers .

Posted 9/17/2026full-timeChicago • Illinois • United StatesSenior💰 $170,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading enterprise B2B SaaS implementation projects, ensuring successful onboarding and adoption of complex platforms. Proficient in managing data integrations, project timelines, and stakeholder communication while optimizing implementation methodologies.

Highest-signal resume keywords

Enterprise Implementation ExperienceSQL FluencyAPI and ETL/ELT Pipeline KnowledgeProject Management DisciplineClear Communication with C-Level Stakeholders

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Enterprise ImplementationSQLAPI IntegrationETL/ELT PipelinesData IntegrationProject ManagementImplementation MethodologyKPI MonitoringDocumentation CreationTroubleshooting Data Feeds

Soft Skills

Clear CommunicationMentoringProblem-SolvingClient Relationship ManagementCollaboration

Tools & Technologies

SnowflakeBigQueryRedshiftCRM SystemsMarketing Automation ToolsAd PlatformsWeb AnalyticsApp AnalyticsMedia Spend Files

Industry Keywords

B2B SaaSCausal AIData GovernanceEnterprise ProcurementMartechAnalytics VendorAdvertising DataCloud ComputingTechnical Account ManagementCustomer Success

Tech Stack

Tools & technologies

Amazon RedshiftBigQueryCloudETLSQL

About the role

Key responsibilities & impact

Lead implementation projects for enterprise B2B SaaS customers
Ensure smooth onboarding and successful adoption of Alembic's Causal AI platform
Develop and maintain implementation plans, timelines, and resourcing
Ensure data integrations function correctly and meet customer requirements
Create comprehensive documentation for internal and customer knowledge transfer
Liaise between customer success, engineering, and product management
Build scalable, repeatable implementation processes to reduce time-to-value
Run regular client check-ins to surface concerns and remove roadblocks
Monitor and report implementation metrics and KPIs
Facilitate handoffs from implementation to ongoing customer success
Develop and refine implementation methodology
Influence product development and design process optimizations

Requirements

What you’ll need

5–8+ years in enterprise implementation, technical account management, solutions consulting, or technical customer success at a B2B SaaS, data, cloud, or AI company
Track record owning enterprise onboarding end to end, from kickoff through go-live, with named references
Experience with APIs, ETL/ELT pipelines, cloud warehouses such as Snowflake, BigQuery, and Redshift, file-based transfer, and troubleshooting broken data feeds
SQL fluency
Project management discipline across multi-workstream plans and executive stakeholders
Clear written and verbal communication with engineers and C-level stakeholders
Experience with marketing and advertising data, including CRM, marketing automation, ad platforms, ad servers, DSPs, web and app analytics, or media spend files
Background at a martech, measurement, or analytics vendor, or in a large advertiser's or agency's data function
Familiarity with enterprise procurement, security review, and data governance processes
Startup or high-growth experience
Experience mentoring or setting standards for implementation staff
Ability to work hybrid in Chicago with regular onsite time at customer sites in the Chicago area
Legally authorized to work in the United States

Benefits

Comp & perks

Equity
Bonus
Meaningful equity at a Series B company
Market-based compensation
Generous equity program
Transparent salary expectations
Data-driven compensation decisions