Alembic Technologies, Inc.

Scientist

• Design and execute complex field studies testing hypotheses about marketing effectiveness and validating Alembic's value
• Lead data collection and requirements gathering with senior customer stakeholders
• Apply rigorous analytical methodology to prepare and process customer data at enterprise scale
• Develop and test marketing-performance hypotheses using experimental design principles
• Present findings to C-level and senior customer stakeholders, translating analytical results into business impact
• Serve as the scientific presence for Chicago-area accounts and build relationships with analytics, media, and finance teams
• Collaborate with Enterprise AEs and Product to align research methodology with strategic objectives and support the sales process
• Drive scalable research processes and best practices across the field science team
• Mentor and develop junior field scientists
• Contribute to product roadmap discussions based on customer technical feedback and research outcomes
• Establish frameworks for replicable field studies across engagements

Senior Field Scientist

Customer Success Manager

• Lead implementation projects for enterprise B2B SaaS customers
• Ensure smooth onboarding and successful adoption of Alembic's Causal AI platform
• Develop and maintain implementation plans, timelines, and resourcing
• Ensure data integrations function correctly and meet customer requirements
• Create comprehensive documentation for internal and customer knowledge transfer
• Liaise between customer success, engineering, and product management
• Build scalable, repeatable implementation processes to reduce time-to-value
• Run regular client check-ins to surface concerns and remove roadblocks
• Monitor and report implementation metrics and KPIs
• Facilitate handoffs from implementation to ongoing customer success
• Develop and refine implementation methodology
• Influence product development and design process optimizations

Senior Field Scientist

Senior Customer Success Manager