Account Manager

Alertus Technologies

. Work directly with customers to ensure full, continuous satisfaction with Alertus solutions and services .

Posted 10/16/2026full-timeBaltimore • Maryland • United StatesJuniorMid-Level💰 $50,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills, with a focus on client training, engagement, and retention. Proficient in utilizing CRM tools and collaborating across departments to enhance product utilization and drive revenue growth.

Highest-signal resume keywords

Customer Relationship Management (CRM)Client Training Programs DevelopmentInterpersonal Communication SkillsProject ManagementSales Experience in Software or Hardware Market

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Targeted Collateral CreationCustomer Feedback GatheringCrisis-Response Tools KnowledgeProduct Utilization EducationRenewal Management

Soft Skills

Self-MotivatedStrong Written CommunicationStrong Oral CommunicationFacilitation SkillsCollaboration

Tools & Technologies

SalesForce

Industry Keywords

Mass-Notification SolutionsCustomer EngagementCustomer SatisfactionAnnual Recurring RevenueCommercial Accounts Management

About the role

Key responsibilities & impact

Work directly with customers to ensure full, continuous satisfaction with Alertus solutions and services
Drive customer engagement and readiness of mass-notification solutions during crises
Build strong customer relationships that promote retention
Identify opportunities to expand customers' unified notification solutions with automated crisis-response tools
Establish, manage, and nurture customer relationships and experiences in top commercial accounts
Develop active customer points of contact for continuity, training, and testing
Travel to customer sites
Manage and/or support renewals across assigned top corporate accounts and grow annual recurring revenue
Educate clients on new features and extend product utilization
Refresh training and train new staff
Gather customer feedback through surveys, interviews, and focus groups
Liaise among implementation, technical support, sales, marketing, finance, and product development teams
Capture and deliver product requests to technical teams
Spearhead new-feature development, release, and client training projects
Cultivate and close new business through product, site, and referral expansions

Requirements

What you’ll need

Ability to travel at least 50% of the time
Strong interpersonal skills including written and oral communication skills
Self-motivated and able to work under minimal direction
Ability to drive projects to completion in challenging circumstances
Ability to facilitate discussion, identify, and implement alternatives or different approaches
Experience using Customer Relationship Management (CRM) tools such as SalesForce
Ability to collaborate with other departments
Experience creating client targeted collateral and presentations
Experience developing and providing client training programs
Bachelor's degree preferred or equivalent work experience
2-5 years work experience in a fast paced sales driven company, preferably in a software or hardware market
Must be fully vaccinated or in the progress of vaccination by the first day of employment, subject to stated exceptions
Must provide proof of vaccination or exemption prior to start date
Must be located in the Baltimore, MD area and/or within driving distance to headquarters
Alertus does not provide visa sponsorship

Benefits

Comp & perks

Unlimited Paid Time Off
Paid Holidays
401(k) Retirement Plan
Medical, Dental, and Vision Plans
Short-term Disability, Accident, Hospital, and Cancer Insurance
Live Near Your Work HomeBuying Incentive
Employee Referral Bonuses
Flex Scheduling