Alertus Technologies

Account Manager

• Work directly with customers to ensure full, continuous satisfaction with Alertus solutions and services
• Drive customer engagement and readiness of mass-notification solutions during crises
• Build strong customer relationships that promote retention
• Identify opportunities to expand customers' unified notification solutions with automated crisis-response tools
• Establish, manage, and nurture customer relationships and experiences in top commercial accounts
• Develop active customer points of contact for continuity, training, and testing
• Travel to customer sites
• Manage and/or support renewals across assigned top corporate accounts and grow annual recurring revenue
• Educate clients on new features and extend product utilization
• Refresh training and train new staff
• Gather customer feedback through surveys, interviews, and focus groups
• Liaise among implementation, technical support, sales, marketing, finance, and product development teams
• Capture and deliver product requests to technical teams
• Spearhead new-feature development, release, and client training projects
• Cultivate and close new business through product, site, and referral expansions

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