Bilingual Medical Appointment Coordinator

Alexander Shunnarah Trial Attorneys

. Contact assigned clients by phone, text, and email, in English and Spanish, to schedule telemedicine visits and MRI appointments .

Posted 10/13/2026contractRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in scheduling and coordinating telemedicine visits and MRI appointments while maintaining confidentiality and providing excellent client communication in both English and Spanish. Exhibits strong organizational skills and the ability to manage a high volume of tasks effectively.

Highest-signal resume keywords

Fluent In English And Spanish1+ Years Experience In Medical FieldStrong Phone PresenceExcellent Organization And Follow-UpComfort Learning New Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingPatient AccessCall Center ExperienceCustomer ServiceDocumenting OutcomesManaging Scheduling Tasks

Soft Skills

PatienceEmpathyProfessionalism

Tools & Technologies

FileVinePersonal Computer Equipment

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

TelemedicineMRI AppointmentsClient InteractionConfidential Client Information

About the role

Key responsibilities & impact

Contact assigned clients by phone, text, and email, in English and Spanish, to schedule telemedicine visits and MRI appointments
Coordinate with providers and imaging facilities to find openings that work for the client
Send appointment reminders and check in with clients on the day of their appointments
Follow up on missed or canceled appointments and reschedule promptly
Confirm appointments were completed and document outcomes in FileVine
Communicate status updates and hand-offs to the Client Representative and Case Management teams
Keep clear, accurate, timely notes on every client interaction
Handle sensitive conversations with patience and empathy
Schedule and follow through on clients’ telemedicine visits and MRI appointments
Do not provide medical advice or participate in other treatment

Requirements

What you’ll need

Fluent or native proficiency in both English and Spanish (spoken and written) required
1+ years of experience in the medical field required; this could be scheduling, patient access, call center, or customer service work
Strong phone presence: warm, patient, and professional with anxious or frustrated callers
Excellent organization and follow-up
Comfort learning new software and managing a high volume of scheduling tasks
Ability to protect confidential client and health information
High school diploma or equivalent
Personal computer equipment is required

Benefits

Comp & perks

100% remote work
Opportunity for the contractor position to become full time with benefits in the future
Opportunities to grow and contribute to impactful cases
Supportive environment valuing collaboration, innovation, and professional development